Don’t miss out on Refugee Health Updates by the Arizona State Refugee Health Coordinator. These updates that focus on sharing information and resources related to health. These updates are aimed to give service providers information to better support their clients. The updates include refugee arrival updates, resources and benefits for clients, educational resources, and training, job and volunteer opportunities. You can find them if you click here or if you go to  
  • COVID-19 Vaccine Information and Translated Resources

    Vaccine now available to everyone, 5 years and older in Arizona , Boosters available to those 18 and older

    Arizona is now vaccinating all individuals ages 5 and older (5 and older for the Pfizer vaccine, 18 and older for the Moderna and Janssen vaccines). A safe and effective vaccine is a critical component of the U.S. strategy to stop the spread of COVID-19 and reduce COVID-19 related hospitalizations and deaths. The Arizona Department of Health Services (ADHS) is working diligently to distribute and administer COVID-19 vaccines throughout Arizona. Booster doses for the Pfizer-BioNTech, Moderna, and Johnson & Johnson/Janssen COVID-19 vaccines have been authorized by the FDA and CDC. A ‘mix and match’ approach to booster doses by vaccine type was also authorized. Everyone 18 years and older are recommended to get a booster dose at least 6 months after receiving their second dose of Pfizer BioNTech or Moderna* COVID-19 vaccine. Everyone 18 years and older are recommended to get a booster dose at least 2 months after their original dose of Johnson & Johnson (Janssen) COVID-19 vaccine. For more information, visit CDC’s COVID-19 Vaccine Booster Shots webpage. Information about all vaccination sites across Arizona can be found at

    Ramadan and the COVID-19 Vaccine

    • Specialized Messaging about COVID-19 Vaccine – Facts about vaccines being halal, not containing animal products, and not changing DNA are all available in the languages of communities for whom these topics are particularly relevant. Download these social media assets in ArabicDariFarsi, PashtoRohingyaSomali, and, Urdu. Audio files of the facts are available in Pashto and Rohingya.
    • NRC-RIM and partners have created a series of videos about Ramadan and COVID-19 vaccines featuring faith leaders addressing potential questions or concerns from members of Muslim communities. Video by Imam Wazir available in English, Amharic, Arabic, Harari, Oromo, Somali, and Tigrinya. Video by Dr. Ashgan Elshinawy in English. Video by Sheikh Mohammad Elshinawy available in English and Arabic.

    Factsheets about the COVID-19 Vaccine

    Videos about the COVID-19 Vaccine

    Comparison of Pfizer-BioNTech, Moderna, and Johnson and Johnson Vaccines

    The AZ Health System Covid-19 Vaccine Safety Task Force created a comparison table for the three current vaccines. Click here learn more and read about each vaccines.

    Pfizer-BioNTech Vaccine

    On December 11, 2020, the U.S. Food and Drug Administration issued the first emergency use authorization (EUA) for a vaccine for the prevention of coronavirus disease 2019 (COVID-19) caused by severe acute respiratory syndrome coronavirus 2 (SARS-CoV-2) in individuals 16 years of age and older. On May 10, 2021, the FDA expanded the emergency use authorization for the Pfizer-BioNTech COVID-19 Vaccine to include adolescents 12 through 15 years of age. The emergency use authorization allows the Pfizer-BioNTech COVID-19 Vaccine to be distributed in the U.S. Below is a factsheet for Recipients and Caregivers about the Pfizer-BioNTech vaccine. This factsheet is also translated and available in Arabic, Burmese, Cherokee, Chuukese, Chinese (Simplified), Chinese (Traditional), English, Farsi, French, GermanGujarati, Haitian Creole, Hindi, Hmong, Italian, Iu Mein, Japanese, Khmer, Korean, Mam, Marshallese, Navajo, Polish, Portuguese, Russian, Spanish, Somali, Tagalog, Vietnamese, and Yiddish. More information on the Pfizer-BioNTech vaccine can be found here.

    Moderna Vaccine

    On December 18, 2020, the U.S. Food and Drug Administration issued an emergency use authorization (EUA) for the second vaccine for the prevention of coronavirus disease 2019 (COVID-19) caused by severe acute respiratory syndrome coronavirus 2 (SARS-CoV-2). The emergency use authorization allows the Moderna COVID-19 Vaccine to be distributed in the U.S for use in individuals 18 years of age and older.  Below is a factsheet for Recipients and Caregivers for the Moderna vaccine. There are translated factsheets available in Arabic, Burmese, Cherokee, Chinese, Chuukese, English, Farsi, French, German, Gujarati, Haitian Creole, Hindi, Hmong, Italian, Iu Mein, Japanese, Korean, Mam, Marshallese, Navajo, Polish, Portuguese, Russian, Somali, Spanish, Tagalog, Vietnamese, and Yiddish. More information on the Moderna vaccine can be found here.

    Johnson and Johnson/Janssen Vaccine

    On February 27, 2021, the U.S. Food and Drug Administration issued an emergency use authorization (EUA) for the third vaccine for the prevention of coronavirus disease 2019 (COVID-19) caused by severe acute respiratory syndrome coronavirus 2 (SARS-CoV-2). The EUA allows the Janssen COVID-19 Vaccine to be distributed in the U.S. for use in individuals 18 years of age and older. There are translated factsheets available in Arabic, Bengali, Burmese, Chinese (Simplified), Cherokee, Chuukese, English, Farsi, French, German, Guajarati, Haitian Creole, Hindi, Hmong, Italian, Japanese, Khmer, Korean, Marshallese, Navajo, Polish, Portuguese, Russian, Somali, Spanish, Tagalog, Vietnamese, and Yiddish. More information on the Johnson &J Johnson vaccine can be found here.

    CDC Information About COVID19 Vaccine

    • COVID-19 Vaccines and Severe Allergic Reactions – click here
    • Information about the Pfizer-BioNTech COVID-19 Vaccine – click here
    • Information about the Moderna COVID-19 Vaccine – click here
    • Information about the J&J/Johnson COVID-19 Vaccine – click here

    Free Transportation and Help Scheduling Vaccine Appointments for AHCCCS Members

    Governor Doug Ducey and AHCCCS, Arizona’s state Medicaid agency, today announced a first-in-the-nation initiative that will make it easier for Medicaid members to get transportation to drive-through COVID-19 vaccination appointments. Beginning today, AHCCCS will reimburse non-emergency medical transportation (NEMT) providers for driving eligible Medicaid members to and from their COVID-19 vaccination appointments, including reimbursement for time spent waiting during the drive-through vaccination process. This is possible thanks to a temporary rate change, effective today, Feb. 22, 2021, that will cover the cost of transportation for eligible AHCCCS members who have appointments at drive-through vaccination sites. In accordance with federal guidelines, Medicaid members who cannot provide or arrange their own transportation have access to non-emergency transportation (NEMT) to and from appointments for covered Medicaid services. Click here to read more

  • COVID-19 Arizona Outbreak Updates

    COVID-19 Arizona Outbreak Updates

    Community acquired COVID-19 has been confirmed in Arizona and we believe it is important that refugees and partner service providers stay up to date with current outbreak information, CDC guidance on how to avoid infection and infecting others if ill, and existing translated resources. There is nothing refugee-specific about the virus. Chinese ancestry – or any other ancestry – does not make a person more vulnerable to this illness.

    COVID-19 Estimation Updates – Institute for Health Metrics and Evaluation. Predicts hospital resource use and deaths per day assuming full social distancing through December 2021. To view data, click here.

    Updated 01/12/22:

    There are currently 1,524,363 cases of confirmed COVID-19 in Arizona.

    • 18,738 new cases reported today

    There are currently 24,992 deaths related to COVID-19 in Arizona.

    From the Arizona Department of Health Services (ADHS):


    Current Public Health Recommendations from ADHS: The best way to prevent illness is to avoid being exposed. Getting vaccinated will also help keep you from getting COVID-19. The virus is thought to spread mainly from person-to-person between people who are in close contact with one another (within 6 feet). This occurs through respiratory droplets produced when an infected person coughs or sneezes. For more guidance from AZDHS (Arizona Department of Health Services) that vaccinated people and unvaccinated people should follow, click here.


    Other important websites:

  • COVID-19 Multilingual Resources

    General Information

    Refugee Council USA: Know Your Rights During COVID-19

    “Know Your Rights During COVID-19” guide by the National Lawyers Guild to help communities, particularly important for communities that have been traditionally marginalized. Available in Arabic, English, Farsi, French, Russian, Spanish, and Swahili.

    King County WA: COVID-19 Public Health Recommendations

    Available in Amharic, Arabic, Chinese, Tagalog, French, Hindi, Japanese, Khmer, Korean, Marshallese, Russian, Somali, Spanish, Thai, and Vietnamese.

    What is COVID-19?

    Equity Labs: COVID-19 Community Guides

    Equality Labs has created a series of medically vetted COVID-19 Community Guides in partnership with the WHO that are available in 13 languages – Bengali, Burmese, English, Gujarati, Hindi, Kannada, Malayalam, Marathi, Nepali, Punjabi, Tamil, Telugu, and Urdu.

    CDC: Guidance For Large or Extended Families Living in the Same Household

    Available Amharic, Arabic, Burmese, Dari, English, Farsi, French, Haitian Creole, Karen, Kinyarwanda, Korean, Nepali, Pashto, Portuguese, Russian, Simplified Chinese, Somali, Swahili, Tagalog, Tigrinya, Ukrainian, and Vietnamese.

    Harvard Health Publishing: COVID-19 Healthy Literacy Project

    Multilingual resources from Harvard Health Publishing, including fact sheets on pregnancy and age appropriate fact sheets for children and youth. Available in Albanian, Amharic, Arabic, Armenian, Bengali, Creole, Chinese (Simplified), Chinese (Traditional), Dutch, English, Farsi, Filipino, French, German, Greek, Gujarati, Hindi, Hiligaynon, Italian, Japanese, Korean, Malay, Malayalam, Marathi, Navajo, Oromo, Portuguese, Polish, Punjabi, Romanian, Russian, Siberian, Spanish, Somali, Swahili, Tamil, Telugu, Turkish, Ukrainian, Urdu, and Vietnamese.

    Health, Hand-washing, and Hygiene

    Arizona Refugee Resettlement Program: Face Mask Instruction

    Available in Arabic, English, Farsi, French, Kinyarwanda, Somali, Spanish, and Swahili.

    Switchboard: Mask Guidelines

    Available in Arabic, English, French, Kinyarwanda, Kirundi, Nepali, and Spanish.

    Switchboard: Social Distancing Guidelines

    Available in Arabic, English, French, Kinyarwanda, Kirundi, Nepali, and Spanish.

    Department of Health WA: BE a Germ Buster… Wash Your Hands

    Available in Arabic, Bengali, Cambodian, Chinese, Hindi, Korean, Nepali, Russian, Spanish, Somali, Turkish, Ukrainian, and Vietnamese.

    Slum and Rural Health Initiative: Translated “Stop COVID” Pictures

    Pictures and text explaining how to prevent the spread of germs, in 60 languages (mainly West African). To see list of languages, click here.

    CDC: Stop the Spread of Germs

    Available in Amharic, Arabic, Burmese, Chinese, Dari, English, Farsi, French, Haitian Creole, Kinyarwanda, Oromo, Pashto, Portuguese, Russian, Somali, Spanish, Swahili, Tigrinya, Ukrainian, Urdu, and Vietnamese.

    Department of Health WA: Caring For A Loved One

    Available in Arabic, Bengali, Burmese, Chinese (Simplified), Dari, English, Farsi, French, Hakha Chin, Hindi, Hmong, Japanese, Karen, Khmer, Kinyarwanda, Korean, Marshallese, Punjabi, Russian, Somali, Spanish, Swahili, Thai, Tigrinya, Ukrainian, Urdu, and Vietnamese.

    Getting Sick

    Other Resource Lists

    Asian Pacific Community in Action: Translated Resources

    To access resources, click here.

    CORE: COVID-19 Resources for Providers and Refugees

    Click here to view resources.

    Office of Refugee and Immigrant Services: Resource List

    Click here for information.

    IOM- Italy: Multilingual Resources

    Available in Amharic, Arabic, Bambara, Bengali, Chinese, Edo, English, Esan-Ishan, French, Fula, Hausa, Igbo, Italian, Kurdish-Sorani, Mandinka, Pachto, Pidgin, Romanian, Russian, Somali, Soninke, Spanish, Tigrinya, Urdu, Wolof, and Yoruba.

    Switchboard: A List of Translated Coronavirus Resources

    Click here to view resources.

    Coping With Stress

    Alberta Health Services: Editable Printable Resource

    Health Design Studio LA, Unity Health Toronta, Alberta Health Services

    For healthcare professionals: Editable printables about COVID-19 in 26 languages on self-management (for patients that have been assessed in emergency rooms, urgent care, etc.) and self-isolation (for patients to give them things they can do to self-isolate).

    Self Management – AlbanianBahasaChinese (Simplified)Chinese (Traditional)EnglishFarsiFilipino-TagalogGujartiHebrewHindiHungarianItalianKoreanMarathiPolishPortugueseRomanianRussianSerbianTamilUkrainianUrdu, and Vietnamese.

    Self Isolation –AlbanianBahasaChinese (Simplified)Chinese (Traditional)EnglishFarsiFilipino-TagalogGujartiHebrewHindi, HungarianItalianKoreanMarathiPashtoPolishPortuguesePunjabiRomanianRussianSerbianSinhalaTamilUkrainianUrdu, and Vietnamese.

    The Center for Victims of Torture: List of Translated COVID-19 Mental Health Resources

    Click here to see the full list.

  • COVID-19 Multilingual Videos

    COVID-19 Multilingual Videos

    Myths About COVID-19 –    USA Hello

    Many things you read or hear about coronavirus (also known as COVID-19) on social media and on the internet are wrong. USAHello helps us understand what is true and what is false about coronavirus information.

    Available in Arabic, Burmese, Cantonese, Chinese, Creole, English, Farsi, French, Kinyarwanda, Korean, Hindi, Nepali, Russian, Somali, Spanish, Swahili, Tagalog, Tigrinya, Turkish, and Ukrainian, Vietnamese


    What is COVID-19 – CORE

    Available in Arabic, Amharic, Burmese, Dari, English, Farsi, French, Kinyarwanda, Nepali, Somali, Spanish, Swahili, Tigrinya, and Ukrainian.


    Fake News and Scams, COVID-19 – Refugee Response

    Available in Burmese, English, and Pashto.


    COVID-19 Educational Videos – Valleywise Pediatric Refugee Clinic

    Available in Arabic, Burmese, English, French, Karen, Kirundi, Maay Maay, Somali, Spanish, and Swahili.


    What To Do If You’re Sick – Valleywise Refugee Clinic

    Available in Arabic, Burmese, English, French, Karen, Kinyarwanda, Kirundi, Lingala, Maay Maay, Somali, Spanish, and Swahili.

    Managing Stress and Anxiety – Refugee Response

    A video by Refugee Response on how to manage stress and anxiety during the COVID-19 outbreak.

    Available in Arabic, Burmese, Dari, English, French, Kachin, Karen, Karenii, Kinyarwanda, Kirundi, Kiswahili, Nepali, Pashto, Rohingya, Spanish, Tigrinya, and Ukrainian.


    Coronavirus Disease (COVID-19) – The Refugee Response

    Available in Arabic, Burmese, English, Karen, Pashto, and Swahili.


    COVID-19 Information from the Congolese Community

    Available in French, Lingala, and Swahili.


    COVID-19 Translated Videos – Vermont Department of Health

    Available in Arabic, Dinka, French, Lingala, Nepali, and Somali.


    COVID-19 and Denver Health – New American Neighbors

    Available in Arabic, Burmese, Dari, French, Nepali, Pashto, Somali, and Tigrinya.


    COVID-19 at home test kits


    Available in Arabic, Burmese, Dari, English, French, Kirundi, Maay Maay, Nepali, Pashto, Spanish, Somali, Swahili, Vietnamese.


    Available in Arabic, Burmese, Dari, English, French, Kirundi, Maay Maay, Nepali, Pashto, Spanish, Somali, Swahili, Vietnamese.


    Available in Arabic, ASL, Burmese, Dari, English, French, Kirundi, Maay Maay, Nepali, Pashto, Spanish, Somali, Swahili, Vietnamese.


    Available in Arabic, ASL, Burmese, Dari, English, French, Kirundi, Maay Maay, Nepali, Pashto, Spanish, Somali, Swahili, Vietnamese.

  • COVID-19 Prevention, Symptoms, and When To See A Health Care Provider

    COVID-19 Prevention, Symptoms, and When To See A Health Care Provider

    What is Coronavirus disease 2019 (COVID 2019)?

    Coronavirus disease 2019, or COVID-19, is a respiratory illness that can spread from person to person.  The virus that causes COVID-19 is a new coronavirus that was first identified during a breakout in Wuhan, China in December of 2019. 

    People from China and Chinese ancestry are not more susceptible to this disease than other people. Any person, regardless of culture or nationality, can get sick with COVID-19. 


    Who is susceptible to COVID-19?

    Anyone can get COVID-19, but not everyone will have symptoms. Some people will only have mild symptoms, like the common cold, and can rest and recover at home. Some people get very sick from the illness and need hospitalization. Anyone can get very sick from the disease, regardless of age. 

    However, people who are older than 60 years old and people who have medical conditions like diabetes, heart disease, cancer and respiratory illnesses are more likely to get very sick from COVID-19 and need hospitalization. Complications from COVID-19 can include serious conditions, like pneumonia or kidney failure, and in some cases, death.

    What are the symptoms of COVID-19?

    Symptoms of COVID-19 are 

    • Fever
    • Cough
    • Shortness of breath
    • Chills
    • Repeated Shaking with Chills
    • Muscle Pain
    • Headache
    • Sore Throat
    • New Loss of Taste or Smell

    You should go to the hospital immediately if you experience:

    • Difficulty breathing or shortness of breath
    • Persistent pain or pressure in the chest
    • New confusion or inability to arouse
    • Bluish lips or face

    This list is not all inclusive. Please consult your medical provider for any symptoms that are severe or concerning.

    How to protect yourself and others.

    • Wash your hands often (with soap and water for at least 20 minutes)
      • Before eating
      • After coughing
      • After sneezing
      • After using the bathroom
      • Only touch your face after you wash your hands
    • If you are sick, stay home unless it is to go to the doctor.
    • Disinfect and clean often (clean your cell phone, your door knobs, your computer key board, your light switches, your keys, and anywhere else that you touch often.)
    • Cough and sneeze into your elbow or into a tissue and wash your hands afterward
    • Follow the ADHS public health recommendations under the “COVID-19 Arizona Outbreak Updates” tab.

    If you think you have been exposed to COVID-19 and are experiencing symptoms, call your doctor for medical advice before going to the hospital. 


    When should you see a doctor if you think you have COVID-19?

    COVID-19 Screening Tool – An app and a website created by Apple and the CDC. This tool can help you understand what to do next about COVID-19. Click here to see what steps you should take during the outbreak.

    24-Hour Nurse Line Numbers by Health Plan

    If you don’t have a primary care provider or health home, and you have AHCCCS / Arizona Medicaid, then call  one of these numbers if you think you have COVID-19. For the MercyCare RBHA line, call the number listed, press 1, then say “nurses line”.

    • Arizona Complete Health (ACC & RBHA): 1-866-534-5963
    • Banner (ACC & LTC): 1-888-747-7990
    • Care 1st: 1-800-746-3163
    • Magellan: 1-800-424-5891
    • Mercy Care (ACC & LTC): 1-800-624-3879
    • Mercy Care (RBHA): 1-800-564-5465
    • United Healthcare (ACC & LTC): 1-877-440-0255
    • Health Choice Arizona (ACC & RBHA): 1-855-458-0622
    • CMDP: 1-800-201-1795
    • DDD AIHP: 1-844-770-9500


    Drive-thru Testing Sites:

    Arizonans can find the nearest testing location and hours of operation as well as pre-register by visiting the Arizona Department of Health Services page here. Testing will be available to anyone who thinks they have been exposed to and could be infected with COVID-19 and will be based on criteria set by each testing site. Most sites require pre-registration, please call or visit the website listed before visiting the location.


    If you or a loved one is sick:

    If you or a loved one becomes sick, check out this COVID19 online symptom checker through Banner Health. You can determine if the symptoms warrant a call to the doctor or general self treatment. For more information, click here.

  • COVID-19 School and Nutrition Information

    COVID-19 School and Nutrition Information

    Important Information about Education During the COVID-19 Pandemic: 

    Factsheets covering important information about going to school during the pandemic are available in ArabicEnglishFarsiFrenchSpanishSwahili, and Tigrinya.

    Internet Access Support:

    The Affordable Connectivity Program (ACP) is a Federal Communications Commission (FCC) program that replaces the Emergency Broadband Benefit Program (EBB Program) to help low-income households pay for internet service and connected devices. If your household is eligible, you can receive:

    • Up to a $30/month discount on your internet service
    • Up to a $75/month discount if your household is on qualifying Tribal lands
    • A one-time discount of up to $100 for a laptop, tablet, or desktop computer (with a co-payment of more than $10 but less than $50)

    Only one monthly service discount and one device discount is allowed per household. To receive the connected device discount, consumers need to enroll in the ACP with a participating provider that offers connected devices (Note: not all internet company offer device discounts.) The internet company will provide the discount to the consumer. For more information, click here.

    – During this time of uncertainty and required in-home learning, Cox is helping get families in need connected to the internet through our Connect2Compete program. Through June 30th, 2021, Cox will waive late payment fees and work with Connect2Compete customers experiencing hardship as a result of the coronavirus pandemic to create a payment plan. To be eligible for the Connect 2 Compete (C2C) service, families must meet the following requirements:

    • Not a current Cox customer
    • At least one child enrolled in school
    • Verified low-income (SNAP benefits, free school lunch, etc.)

    Go to to learn more

    – Low-Cost Internet & Computers: Multiple Internet Service Providers have made updates to their low-cost internet service programs to ensure individuals and families stay connected to the internet during the COVID-19 pandemic. Find low cost internet service and computers / laptops in your area at EveryoneON. Some wireless service providers are helping you stay connected during the COVID-19 pandemic by not terminating service due to inability to pay, waiving late payment fees and waiving charges for data, voice or text. Click on your specific provider to see how they are supporting their customers: AT&T, Sprint, Boost Mobile, T Mobile, Verizon. For more information, click here.

  • COVID-19 Financial, Rent, and Utilities Assistance

    COVID-19 Financial, Rent, and Utilities Assistance

    Wildfire: Igniting Community Action to End Poverty in Arizona – Wildfire compiled the following policy updates and how they impact nutrition assistance, utility assistance, cash assistance, tax prep assistance, eviction relief, employment assistance, health insurance coverage, paid sick leave, and other COVID-19 resources. We included direct links to agency webpages if available for additional information. For these resources and contact information, click here

    Housing and Eviction Information

    More information and resources are listed below:

    • The Arizona Housing Coalition created a list of Known Rental Assistance Resources and Eviction Prevention Programs  that include resources for residents across the state as well as county specific resources.
    • CDC Eviction Order Questions and Answers from the AZ Courts – click here
    • Southern Arizona Legal Aid COVID19 services information – here
    • Statewide list of governmental agencies offering rental assistance – click here
    • National Housing Law Project list of resources – here


    Rental Assistance & Eviction Prevention Programs

    The Arizona Department of Economic Security (DES) will be launching a new Emergency Rental Assistance Program in the following twelve counties: Apache, Cochise, Coconino, Gila, Graham, Greenlee, La Paz, Navajo, Santa Cruz, Pinal, Mohave and Yavapai. Renters and landlords can apply for assistance through the DES online portal beginning February 23, 2021 at Below are links to other rental assistance programs or you can click here to find rental assistance program for you.


    Eviction Information

    The Dept. of Housing and Urban Development (HUD) developed and translated two Covid-19 related fact sheets for tenants in HUD public housing or HUD voucher programs.  In addition to discussing the temporary suspension of evictions for nonpayment of rent under the CARES Act, these documents also discuss requests for income recertification and interim reexaminations for people who lost their job or had a significant reduction in income due to Covid-19.

    Addressing Tenant Concerns Regarding Rent and the Temporary Suspension of Evictions for Nonpayment of Rent (HUD public housing and voucher residents) – Available in Amharic, Arabic, Armenian, Chinese, English, French, German, Haitian Creole, Hindi, Italian, Khmer, Korean, Polish, Portuguese, Russian, Somali, Spanish, Spanish (Puerto Rican), Tagalog, Thai, and Vietnamese.

    Addressing Tenant Concerns During the COVID-19 National Emergency – Available in Arabic, Chinese, English, Farsi, Portuguese, Spanish, Spanish (Puerto Rican), Russian, Somali, and Tagalog.


    Notice for Postponement of Eviction Enforcement – Community Legal Services

    A new partnership between the City of Phoenix and Community Legal Services – City of Phoenix Tenant Eviction Assistance Project (TEAP). Though special funding, Community Legal Services will be providing no-cost legal services for ANY City of Phoenix Resident at risk of eviction or who have received an eviction judgment, regardless of income. If you need assistance contact TEAP at (602) 386-8880 or Community Legal Services at (602) 258-3434. More information about TEAP can be found here and more information about the City of Phoenix’s COVID-19 Emergency Assistance Relief Services can be found here and here in Spanish.

    Tenant COVID-19 Notice for Postponement of Eviction Enforcement form and document with tips for using the form. For more information and Spanish translated printables, click here.

    COVID-19 Notice – Click here.

    Tips for Using the Attached COVID-19 Notice – Click here.


    Housing Assistance – DES

    Mortgage Assistance Programs are in place to help homeowners who have been directly or indirectly affected by the corona virus and are struggling to make their mortgage payments.


    Landlord and Tenant Information – City of Phoenix

    The Landlord and Tenant Program provides educational services and information to landlords and tenants in-person. Walk-in client hours are from 8 a.m. to 2:30 p.m. The following are recommended information to consider bringing to the counseling session:

    • Lease agreement
    • Copies of all notices served by either party
    • Any other documents pertaining to your landlord/tenant situation
    • Proof of rental payment

    ​Our program provides education to both landlords and tenants on their rights under the Arizona Residential Landlord and Tenant Act.​​ For more information, click here.


    City of Tucson COVID-19 Rental and Utility Assistance for Refugees, Asylees and Asylum Seekers

    The City of Tucson has set aside specific funds for refugees, asylees, and asylum seekers in need of rental and utility assistance. You can apply for assistance by downloading and filling out this application, available in English and Spanish.


    Refugee Justice League

    Simple, free resource that generates a letter to the individual’s landlord or lender to make use of the allowances available during the COVID-19 crisis. While it doesn’t pay rent, it does help keep them in good standing with their landlord by initiating communication regarding their payment status and provides a layer of protection stating that they are aware they cannot be evicted for not paying rent during this time. This resource is available to everyone: refugees, immigrants and asylees. Please feel free to share it widely.

    For more information, click here.

    APS Electricity

    More support available to help APS customers in need:

    • Customers behind on their bills will have more time to pay in 2021
    • Late fees will continue to be waived for residential and business customers through Oct. 15, 2021
    • Qualifying limited-income customers received additional bill credit, eliminating entire balances of $250 or less
    • Eligibility requirements eased for bill discount program
    • Customers urged to explore funds available in bill relief programs offered by APS, community partners

    The following includes the various types of assistance that will be available in 2021:

    • Beginning with January bills, APS will automatically place residential customers with past due balances of $75 or more on an eight-month payment plan, giving them more time to bring their accounts current. APS is voluntarily applying this to business customers as well.
    • Limited-income customers on the APS Energy Support or Energy Support with Medical programs with past due balances of any amount received a one-time credit prior to the payment arrangement. The credit will be $250 or the total balance, whichever is lower.
    • APS is making its limited-income bill discount programs available to more people by expanding the income qualification from 150% of the federal poverty level to 200%. More than 71,000 limited-income customers are currently enrolled and receive a bill discount each month. In 2020, these customers received more than $25 million in bill discounts.

    For more information on bill assistance programs, click here.


    SRP is extending its pause of disconnections until the end of 2020.  As part of our latest customer support efforts, SRP will extend its disconnect moratorium for customers on its limited income program the Economy Price Plan (EPP) through end of 2020.

    Customers on monthly discount EPP

    • $23 monthly discount for bill paying and M-Power/prepay/The Box customers
    • Moratorium extended through 2020
    • Late Payment Fee continues to be waived
    • Accumulated debt will remain on meter
      • Electricity used but not paid
    • Paydown percentage will remain at current rate
    • Customers who enroll in EPP after September will re-enter the moratorium

    Non-EPP customers

    Bill paying customers   

    • If $80 or greater debt, then automatically placed on personalized payment arrangements for 8 months (October – May)
    • October bill will describe customers specific payment plan current bill plus 1/8 amount of debt
    • SRP will work with customer if adjustments are needed

    COVID-19 Funeral Assistance

    Under the Coronavirus Response and Relief Supplemental Appropriations Act of 2021 and the American Rescue Plan Act of 2021, FEMA is providing financial assistance for COVID-19 related funeral expenses incurred after January 20, 2020. To apply for funeral assistance, call the COVID-19 Funeral Assistance Line Number: 844-684-6333 | TTY: 800-462-7585. The line is open Monday – Friday, 9 a.m. to 9 p.m. Eastern Time. Fliers about the program are available in Arabic, Burmese, English, French, Haitian Creole, Kirundi, Somali, Spanish, and Swahili.

    Funeral Assistance Program for Maricopa County

    Maricopa County Funeral Assistance provides help for grieving Maricopa County families who have been affected by the COVID-19 pandemic and have recently lost a loved one. Through the program, you can qualify for up to $1,200 to be applied to burial or cremation services at a participating licensed funeral home. The program helps cover the costs of burial or cremation services during these difficult times. The Maricopa County Funeral Assistance Program does not require that a decedents cause of death be associated with COVID-19. To effectively carry out this program and determine eligibility, visit to read and register to complete the application.

    For any questions on this program/application or VSUW call 602-240-6384 or email

    DES Services Related to COVID-19 – Click here for more information.

  • Unemployment Guide


    Unemployment Insurance Questions and Answers – Click here to view.

    Unemployment Insurance Benefits and Family Assistance Administration Conference Call – To hear the recording, click here.

    Multilingual Videos on Unemployment Insurance

    Available in English, Karen, Karenni, Kirundi, Lingala, and Swahili.


    Unemployment Insurance Benefits – Arizona

    Click here for Unofficial guide. This is not an official guide to unemployment insurance benefits. The official DES unemployment insurance guide can be found here:

    Unemployment Insurance

    Download (PDF, 207KB)


    Unemployment Insurance FAQ’s

    Download (PDF, 390KB)


    Accessing Unemployment Insurance Benefits

    For employment programs that serve refugees and asylees, helping clients become self-sufficient and work towards personal career goals is always the main objective. However, in the course of providing employment services to refugees and asylees, you may encounter situations where it is beneficial for your clients to apply for unemployment insurance. While this process varies by state, this information guide reviews how to get started. For more information, click here.


    Immigrant Workers’ Eligibility for Unemployment Insurance

    Unemployment insurance (UI) provides periodic payments to eligible workers who are unemployed through no fault of their own and are looking for work. The amount that workers receive depends on the wages a worker earned during a “base period.” Although it varies from state to state, the base period generally covers the past year to 18 months of work. For more information, click here.

    Job Assistance

    Chicanos Por La Causa – Refugee and Asylee Employment Assistance – Check out this flyer to get more information on how you can get assistance with job searching and applying for a job.


    Job Readiness – Switchboard – As we continue practicing social distancing amid COVID-19, you may be wondering how to stay in touch with your clients and continue job readiness training. While you may not be able to resume your job readiness classes in person for some time, there are many online resources you can share to keep your clients engaged and focused on their career paths. This blog post provides suggestions tailored towards clients who have computers or smartphones, internet access, and higher levels digital literacy. Stay tuned for a future Switchboard blog that will provide suggestions for serving clients with lower digital literacy. To view blog, click here.

    Where To Find Information On Job Openings

    • ARIZONA@WORK staff can provide people with no-cost job assistance to help them get back to work. More information about the services available and a list of jobs with immediate openings can be found at: or here.
    • Job Finding Assistance – Looking for a job? Check out this list of 200+ employers who are hiring right now, including links to their job pages. The Arizona Hospitality Workforce Connection connects trained and motivated tourism industry employees to employers who have urgent hiring needs. View openings in the areas of customer service, front office, HR, food service, housekeeping, security and more. For more information, click here.
    • Pima Works – Because so many people are out of a job, Pima County launched a new website with resources that can offer some help. The county says the site has information about employment training. There will also be access to specialists who can offer guidance on accessing the state’s unemployment insurance benefits. Those specialists can also help find job leads and make referrals to other resources in the community. For more information, click here.
    • Goodwill – Get the help you need to land a better job with Goodwill’s My Career Advisor. Signing up is quick, easy and free. To sign up, click here. Goodwill of Central and Northern Arizona has reopened its walk-in career centers to help job seekers displaced by COVID-19 who do not have access to a computer or the internet. For more information, click here.
    • Pipeline AZ – Pipeline AZ has employment, education and financial resources for Arizonans in need. Individuals who lost their jobs to COVID-19 can register for virtual hiring events, find immediate jobs and access other opportunities. For more information, click here.

    DES Services Related to COVID-19 – Click here for more information.

  • Information for Elderly Populations


    Vaccine information help – Newly found Arizona Muslim Senior Services email: AZMSSINFO@GMAIL.COM. Current short term aim: Connect with and educate Muslim seniors on relevant health issues, and to allow them opportunities to receive virtual peer support. They have streamlined some sources of information on how seniors can be protected. See flyer below.

    State of Arizona now has a 24 hr. helpline for seniors unable to access groceries: 602-264-4357


    Older adults and people who have severe chronic medical conditions like heart, lung or kidney disease are at higher risk for more serious COVID-19 illness. This may be because:

      • As people age, their immune systems change, making it harder for their body to fight off diseases and infection.
      • Many older adults are also more likely to have underlying health conditions that make it harder to cope with and recover from illness.

    If you are at increased risk for COVID-19 complications due to age or because you have a severe underlying medical condition, it is especially important for you to take actions to reduce your risk of exposure. These actions can slow the spread and reduce the impact of disease.

    How You Can Protect Yourself

      • Wash hands frequently with soap and water for at least 20 seconds each time, especially when you’ve been around young children.
      • Avoid touching your eyes, nose, and mouth with unwashed hands
      • Avoid close contact with people who are sick for any reason.
      • Consider avoiding crowds.
      • Stay in touch with others by phone or email. You may need to ask for help from friends, family, neighbors, community health workers, etc. if you become sick.
      • Determine who can provide you with care if your caregiver gets sick.
      • Clean and disinfect your home to remove germs: practice routine cleaning of frequently-touched surfaces (for example: tables, doorknobs, light switches, handles, desks, toilets, faucets, sinks & cell phones).
      • Stay up to date on CDC Travel Health Notices if you are planning on traveling.
      • Make sure keep enough medications on hand in case you get sick.

    If You Get Sick

    Stay home and call your healthcare provider and let them know about your symptoms. Tell them that you have or may have COVID-19. This will help them take care of you and keep other people from getting infected or exposed.

    What Others Can Do to Support Older Adults

      • Know what medications your loved one is taking and see if you can help them have extra on hand.
      • Monitor food and other medical supplies (oxygen, incontinence, dialysis, wound care) needed and create a back-up plan.
      • If you care for a loved one living in a care facility, monitor the situation, ask about the health of the other residents frequently, and know the protocol if there is an outbreak.

    Watch for Symptoms and Emergency Warning Signs

      • Pay attention for potential COVID-19 symptoms including fever, cough, and shortness of breath. If you feel like you are developing symptoms, call your doctor.
      • If you develop emergency warning signs for COVID-19, get medical attention immediately. In adults, emergency warning signs*:
          • Difficulty breathing or shortness of breath
          • Persistent pain or pressure in the chest
          • New confusion or inability to arouse
          • Bluish lips or face
  • Self-Care for Providers and Clients


    Managing Stress and Anxiety

    Available in Arabic, Burmese, Dari, English, French, Kachin, Karen, Karenii, Kinyarwanda, Kirundi, Kiswahili, Nepali, Pashto, Rohingya, Spanish, Tigrinya, and Ukrainian.


    Psychological First Aid (PFA) Webinar – Switchboard

    In any severe mass event, like a pandemic, it is common to have a rapid increase in the number of people experiencing distress, including being scared, confused, overwhelmed, uncertain, angry, and sad. Psychological First Aid (PFA) is an evidence-based intervention designed to help stabilize and mitigate psychological distress and to facilitate coping and functioning in the immediate aftermath of disasters and other tragic events. PFA is not counseling or therapy and anyone in any sector can provide PFA. Some of the traditional approaches used in PFA must be adapted to fit the needs of a pandemic or epidemic, where the ability to connect with clients, social supports, and community resources may be compromised. This webinar will review the basic principles of PFA while modifying them for the unique context refugee service providers and their clients are currently facing due to COVID-19. For more information, click here.

    Mental Health Resources

    The following organizations offer in-person counseling but may provide services through video or phone during the COVID-19 pandemic. Contact your desired location to inquire about virtual services.

    • Southwest Behavioral Health – Outpatient Clinics: Offers integrated health care services (including youth counseling) on a sliding fee discount for patients without health care coverage based on their ability to pay. The outpatient clinics also accept AHCCCS and other insurance plans. For more information, click here.
    • Arizona’s Children’s Association: This organization offers a variety of services, including individual, group and family counseling, family support services, parenting support and trauma support. Visit the Arizona’s Children’s Association website here to learn more.
    • Valle del Sol Youth & Family Services: Help children achieve success in school, maintain and restore healthy family relationships, avoid delinquency and help families function effectively in their environment. The organization accepts AHCCCS, private pay and other health plans. Learn more at Valle del Sol’s website here.

    AZ Crisis Response Network – Mental Health

    The stress, fear and anxiety that many of us feel during this COVID-19 pandemic can be overwhelming. During this time of uncertainty, it’s very important to acknowledge that you or a loved one may need help coping in a healthy way. The following organizations and hotlines are available if you need help:

    • AZ Crisis Response Network: Trained crisis intervention specialists are available 24/7 to help over the phone with a wide variety of issues and help connect you to local resources. For more information, click here.
    • Substance Abuse and Mental Health Services Administration (SAMHSA) – Disaster Distress Hotline: 1-800-985-5990 or text TalkWithUs to 66746 American Addiction Centers are hosting free virtual AA and NA support meetings based on traditional 12-step meetings and hosted by a person in recovery.
    • National Child Abuse Hotline: 1-800-422-4453; call 24/7 to report child abuse or neglect, obtain crisis intervention support and referrals to thousands of emergency and social service programs. All calls are confidential.
    • Q Chat provides youth ages 13-19 with an opportunity to stay connected through discussion groups led by trained facilitators. Youth can view a video to see what the discussion group will be like before signing up. For more information, click here.
    • Teen Lifeline: ​(602) 248-8336; available for Arizona teens in crisis.
    • National Domestic Violence Hotline: 1-800-799-7233
    • New Life Center is open and providing services to survivors of domestic and sexual violence during COVID19. Call 623-932-4404 24 hours/day, 7 days/week.
    • EMPACT Suicide Prevention Center: 480-784-1500; offers crisis and behavioral health services to children, adults and families.

    Well-being for Service Providers during COVID-19: Managing our Own Emotional Needs While Helping Refugee Clients

    People in helping professions are being challenged in numerous personal and professional ways during the COVID-19 pandemic. Service providers are supporting clients who may be in crisis due to employment, childcare or healthcare needs. At the same time, we ourselves may be in crisis for similar reasons. The challenge of caring for and being concerned about family and friends, as well as clients, is leading to extreme stress in many helping professionals. For tips to cope with stress, click here.


    Helping Refugee Clients Cope During the COVID-19 Crisis

    This blog post offers tips on how to help your clients cope during the COVID-19 crisis, including suggestions for sharing information in a trauma-informed way and supporting clients’ mental health and well-being. For more information, click here.


    Helping Refugee Children and Parents Cope During the COVID-19 Crisis

    This blog post offers tips on how to help families cope during the COVID-19 crisis. Helping children begin to develop coping skills in response to COVID-19 stressors can not only help them get through this volatile time, but also positively manage feelings during uncertain times in the future. For more information, click here.

    Psycho-educational Booklet-Series by the NOW Working Group Trauma Surviving

    Many young people suffer from the effects of traumatic experiences. To provide youth with an understanding of impacts accompanied by trauma, the booklet series “Trauma Surviving and Hope” addresses post-traumatic symptoms. In various picture stories, problems faced after emotional injuries like sleeplessness, lack of concentration, loss and grief, anxiety, anger and aggression and dark memories are described and strategies to alleviate them are suggested.

    Click the category: Sleeplessness, Unfocused/Forgetful, Inactivity, Sadness, Anger, and Feeling Hurt.