COVID-19 CARES Act

    The Coronavirus Aid, Relief, and Economic Security (CARES) Act provides a one-time payment to individuals to help ease the economic strain caused by the coronavirus epidemic. Visit Get My Payment to check the date you will receive your payment and provide or correct your bank information. Check the FAQ’s page for eligibility and general information. NOTE: Payments are also available for individuals who don’t file taxes! Click HERE to access a short application to provide simple information to request your payment.

    For FAQ’s click here.


    Multilingual CARES Act Stimulus Payment Information

    Available in Arabic, Burmese, English, French, Kinyarwanda, Spanish, and Swahili.


    CARES Act Legislation

    “COVID-19 Legislation: Quick Facts and Analysis for Refugees and Resettlement Offices“, learn more about how the three pieces of COVID-19 relief legislation apply to refugees and aylees, and how to access relief. For more information. click here.


    How To Access The CARES Act Cash Payments If You Have Not Filed A Tax Return

    To learn how, click here.


    CARES Act Flyer

    Available in Arabic, French, Kinyarwanda, Somali, Spanish, and Tigrinya.

    Download (PDF, Unknown)


    CARES Act Webinar – Benefits for Refugees

    Download (PPTX, Unknown)


    CARES Act Webinar Recording

    To view recording, click here.


    CARES Act Webinar – Questions & Answers

    To view, click here.


    To ask a question regarding CARES Act, email: covid19@rcusa.org


    Employee Rights Fact Sheet – United States Department of Labor

    Paid sick leave and expanded family and medical leave under the Families First Coronavirus Response Act.

    Download (PDF, Unknown)



    This information is provided by the IRS.

    Check IRS.gov for the latest information: No action needed by most people at this time


    Economic impact payments: What you need to know

    03/30/2020 – The Treasury Department and the Internal Revenue Service today announced that distribution of economic impact payments will begin in the next three weeks and will be distributed automatically, with no action required for most people. However, some seniors and others who typically do not file returns will need to submit a simple tax return to receive the stimulus payment.


    Who is eligible for the economic impact payment?
    Tax filers with adjusted gross income up to $75,000 for individuals and up to $150,000 for married couples filing joint returns will receive the full payment. For filers with income above those amounts, the payment amount is reduced by $5 for each $100 above the $75,000/$150,000 thresholds. Single filers with income exceeding $99,000 and $198,000 for joint filers with no children are not eligible.

    Eligible taxpayers who filed tax returns for either 2019 or 2018 will automatically receive an economic impact payment of up to $1,200 for individuals or $2,400 for married couples. Parents also receive $500 for each qualifying child.


    How will the IRS know where to send my payment?
    The vast majority of people do not need to take any action. The IRS will calculate and automatically send the economic impact payment to those eligible.

    For people who have already filed their 2019 tax returns, the IRS will use this information to calculate the payment amount. For those who have not yet filed their return for 2019, the IRS will use information from their 2018 tax filing to calculate the payment. The economic impact payment will be deposited directly into the same banking account reflected on the return filed.


    The IRS does not have my direct deposit information. What can I do?
    In the coming weeks, Treasury plans to develop a web-based portal for individuals to provide their banking information to the IRS online, so that individuals can receive payments immediately as opposed to checks in the mail.


    I am not typically required to file a tax return. Can I still receive my payment?
    Yes. People who typically do not file a tax return will need to file a simple tax return to receive an economic impact payment. Low-income taxpayers, senior citizens, Social Security recipients, some veterans and individuals with disabilities who are otherwise not required to file a tax return will not owe tax.


    How can I file the tax return needed to receive my economic impact payment?
    IRS.gov/coronavirus [lnks.gd] will soon provide information instructing people in these groups on how to file a 2019 tax return with simple, but necessary, information including their filing status, number of dependents and direct deposit bank account information.


    I have not filed my tax return for 2018 or 2019. Can I still receive an economic impact payment?
    Yes. The IRS urges anyone with a tax filing obligation who has not yet filed a tax return for 2018 or 2019 to file as soon as they can to receive an economic impact payment. Taxpayers should include direct deposit banking information on the return.


    I need to file a tax return. How long are the economic impact payments available?
    For those concerned about visiting a tax professional or local community organization in person to get help with a tax return, these economic impact payments will be available throughout the rest of 2020.


    Where can I get more information?
    The IRS will post all key information on IRS.gov/coronavirus as soon as it becomes available.

    The IRS has a reduced staff in many of its offices but remains committed to helping eligible individuals receive their payments expeditiously. Check for updated information on IRS.gov/coronavirus [lnks.gd] rather than calling IRS assistors who are helping process 2019 returns.


    What will Economic Payments look like?

    Here’s how much the payments will be: Eligible individuals will receive up to $1,200. Eligible married couples will receive up to $2,400. Eligible individuals will receive up to $500 for each qualifying child. Taxpayers will receive a reduced payment if their adjusted gross income is between: $75,000 and $99,000 if their filing status was single or married filing separately $112,500 and $136,500 for head of household $150,000 and $198,000 if their filing status was married filing jointly Payments will also be automatic for people who receive Social Security retirement, disability (SSDI), or survivor benefits or Railroad Retirement benefits who don’t normally file a tax return. Those receiving these benefits who aren’t claimed as a dependent on someone else’s return or required to file a tax return are eligible for a $1,200 payment. However, people in this group who have qualifying children under age 17 will need to provide information using the Non-Filers: Enter Payment Info tool to claim the $500 payment per child.


    For more information, click here.

  • COVID-19 Arizona Outbreak Updates

    COVID-19 Arizona Outbreak Updates

    Community acquired COVID-19 has been confirmed in Arizona and we believe it is important that refugees and partner service providers stay up to date with current outbreak information, CDC guidance on how to avoid infection and infecting others if ill, and existing translated resources. There is nothing refugee-specific about the virus. Chinese ancestry – or any other ancestry – does not make a person more vulnerable to this illness.


    COVID-19 Estimation Updates – Institute for Health Metrics and Evaluation. Predicts hospital resource use and deaths per day assuming full social distancing through January 2021. To view data, click here.


    Updated 11/25/20:

    There are currently 310, 850 cases of confirmed COVID-19 in Arizona.

    • 3,982 new cases reported today

    There are currently 6,524 deaths related to COVID-19 in Arizona.


    From the Arizona Department of Health Services (ADHS): https://www.azdhs.gov/preparedness/epidemiology-disease-control/infectious-disease-epidemiology/index.php#novel-coronavirus-home


    Coronaviruses are a large family of viruses, some causing respiratory illness in people. Signs and symptoms, similar to the common cold or the flu, include a runny nose, cough, sore throat, fever, and general feeling of being unwell.


    Current Public Health Recommendations from ADHS:

    • If someone in your family has tested positive for COVID-19, keep the entire household at home and contact your medical provider.
    • ADHS strongly recommends that dining establishments in Maricopa, Pima, and Pinal Counties discourage dine in traffic and instead offer curbside pick up or drive-through service.
    • Do not visit nursing homes or retirement or long term care facilities unless to provide critical assistance. 
    • Recommendations to cancel or postpone mass gatherings of more than 10 people. 
    • Recommend teleworking or other alternatives when available.
    • Increase hand hygiene (wash with soap and water for at least 20 seconds).
    • Stay at home when you are sick. 


    Other important websites:

    CDC- Centers for Disease Control Coronavirus page – https://www.cdc.gov/coronavirus/2019-ncov/index.html

    DES- Department of Economic Security Coronavirus page – https://des.az.gov/services/coronavirus

    MCDPH – Maricopa County Department of Public Health Coronavirus page – https://www.maricopa.gov/5460/Coronavirus-Disease-2019 *for this website your can SELECT YOUR LANGUAGE AND IT WILL TRANSLATE IT FOR YOU IN REAL TIME

    Coronavirus COVID-19 Global Cases by Johns Hopkins CSSE an interactive web-based dashboard to track COVID-19 in real time – https://www.arcgis.com/apps/opsdashboard/index.html

    World Aware Global risk intelligence alerts, travel restrictions, airline restrictions and other information about COVID-19 – https://www.worldaware.com/resources/intelligence-alerts/sars-cov-2-and-covid-19-coronavirus-intelligence-hub


    Join COVID-19 Task Force

    RRP is bringing together a task force to coordinate getting the word out to our refugee neighbors about COVID-19 and staying healthy. If you would like to know more about this task force, please contact Juliana Davis, State Refugee Health Coordinator, at jdavis@azdes.gov.

  • COVID-19 Multilingual Resources

    General Information

    Arizona Refugee Resettlement Program: Coronavirus Disease 2019 (COVID-19) What You Need To Know

    Available in Arabic, Burmese, Dari, English, Farsi, French, Kibembe, Kinyarwanda, Somali, Spanish, Swahili, TigrinyaUkrainian, and Urdu.


    Refugee Council USA: Know Your Rights During COVID-19

    “Know Your Rights During COVID-19” guide by the National Lawyers Guild to help communities, particularly important for communities that have been traditionally marginalized.

    Available in Arabic, English, Farsi, French, Russian, Spanish, and Swahili.


    CORE: Resettling to the United States during the COVID-19 Pandemic

    CORE created a new fact sheet and podcast to help refugees understand how they may be interacting with their resettlement agency during the pandemic. The resources outline their responsibilities to stay informed and plan ahead.

    Available in Arabic, Burmese, Dari, English, Kinyarwanda, Russian, and Swahili.


    King County WA: COVID-19 Public Health Recommendations

    Available in Amharic, Arabic, Chinese, Tagalog, French, Hindi, Japanese, Khmer, Korean, Marshallese, Russian, Somali, Spanish, Thai, and Vietnamese.


    Los Angeles County CA: What You Should Know

    Available in Arabic, Armenian, Chinese (Simplified), Chinese (Traditional), English, Farsi, Japanese, Korean, Russian, Spanish, Tagalog, and Vietnamese.


    Los Angeles County CA: Frequently Asked Questions

    Available in Arabic, Armenian, Cambodian, Chinese (Simplified), Chinese (Traditional), English, Farsi, Japanese, Korean, Russian, Spanish, Tagalog, and Vietnamese.


    Minnesota Department of Health: Ramadan 2020 and COVID-19

    Available in Arabic, English, Oromo, and Somali.

    What is COVID-19?

    CDC: What You Need To Know About COVID-19

    Available in Amharic, Burmese, Chinese, English, Karen, Korean, Nepali, Spanish, Tigrinya, and Vietnamese.


    CDC: Symptoms of COVID-19 Poster

    Available in Kunama and Oromo.


    CORE: COVID-19: Understanding Guidance and Rules

    CORE created an additional new fact sheet and podcast to help refugees recognize how the coronavirus spreads, typical symptoms, and the terms used by health officials (isolation, quarantine, social distancing, and shelter in place.)

    Available in Arabic, Burmese, Dari, English, Kinyarwanda, Russian, and Swahili.


    Equity Labs: COVID-19 Community Guides

    Equality Labs has created a series of medically vetted COVID-19 Community Guides in partnership with the WHO that are available in 13 languages – Bengali, Burmese, English, Gujarati, Hindi, Kannada, Malayalam, Marathi, Nepali, Punjabi, Tamil, Telugu, and Urdu.


    The Ontario Ministry of Health: Coronavirus (COVID-19) Information Sheet

    Arabic, Bengali, Simplified Chinese, Traditional Chinese, English, Farsi, French, German, Greek, Gujarati, Hindi, Italian, Korean, Polish, Portuguese, Punjabi, Russian, Romanian, Somali, Spanish, Tagalog, Tamil, Urdu, and Vietnamese.


    Orange County NC: FAQs COVID-19

    Available in Chinese, English, Kinyarwanda, and Spanish.


    Harvard Health Publishing: COVID-19 Healthy Literacy Project

    Multilingual resources from Harvard Health Publishing, including fact sheets on pregnancy and age appropriate fact sheets for children and youth.

    Available in Albanian, Amharic, Arabic, Armenian, Bengali, Creole, Chinese (Simplified), Chinese (Traditional), Dutch, English, Farsi, Filipino, French, German, Greek, Gujarati, Hindi, Hiligaynon, Italian, Japanese, Korean, Malay, Malayalam, Marathi, Navajo, Oromo, Portuguese, Polish, Punjabi, Romanian, Russian, Siberian, Spanish, Somali, Swahili, Tamil, Telugu, Turkish, Ukrainian, Urdu, and Vietnamese.


    Australian Government Department of Health: Coronavirus (COVID-19) Resources in Farsi

    Click here for translated resources in Farsi.


    CDC: Guidance For Large or Extended Families Living in the Same Household

    Available Amharic, Arabic, Burmese, Dari, English, Farsi, French, Haitian Creole, Karen, Kinyarwanda, Korean, Nepali, Pashto, Portuguese, Russian, Simplified Chinese, Somali, Swahili, Tagalog, Tigrinya, Ukrainian, and Vietnamese.

    Health, Hand-washing, and Hygiene

    CDC: Please Wear A Cloth Face Covering

    Available in Amharic, Arabic, Burmese, Dari, Farsi, French, Haitian Creole, Karen, Kinyarwanda, Nepali, Pashto, Portuguese, Russian, Somali, Spanish, Swahili, Tigrinya, and Ukrainian.


    Arizona Refugee Resettlement Program: Face Mask Instruction

    Available in Arabic, English, Farsi, French, Kinyarwanda, Somali, Spanish, and Swahili.


    Switchboard: Mask Guidelines

    Available in Arabic, English, French, Kinyarwanda, Kirundi, Nepali, and Spanish.


    Switchboard: Social Distancing Guidelines

    Available in Arabic, English, French, Kinyarwanda, Kirundi, Nepali, and Spanish.


    Department of Health WA: BE a Germ Buster… Wash Your Hands

    For more hand washing resources, click here.

    Available in Arabic, Bengali, Cambodian, Chinese, Hindi, Korean, Nepali, Russian, Spanish, Somali, Turkish, Ukrainian, and Vietnamese.


    Minnesota Department of Health: Be A Germ-Buster (24 Languages)

    For more hand washing resources, click here.


    Minnesota Department of Health: Wash Your Hands Poster (24 Languages)

    For more hand washing resources, click here.


    Minnesota Department of Health: Cover Your Cough

    Available in Amharic, Arabic, Burmese, Chinese, French, Hmong, Karen, Khmer, Lao, Nepali, Oromo, Somali, Spanish, Tagalog, and Vietnamese.

    Los Angeles County CA: Hand Washing

    Available in Arabic, Armenian, Cambodian, Chinese (Simplified), Chinese (Traditional), English, Farsi, Japanese, Korean, Russian, Spanish, Tagalog, and Vietnamese.


    Slum and Rural Health Initiative: Translated “Stop COVID” Pictures

    Pictures and text explaining how to prevent the spread of germs, in 60 languages (mainly West African). To see list of languages, click here.


    Vermont Department of Health: Keep Illness from Spreading

    Available in Arabic, Burmese, Chinese, English, French, Kirundi, Nepali, Spanish, Somali, Swahili, and Vietnamese.


    CDC: Stop the Spread of Germs

    Available in Amharic, Arabic, Burmese, Chinese, Dari, English, Farsi, French, Haitian Creole, Kinyarwanda, Oromo, Pashto, Portuguese, Russian, Somali, Spanish, Swahili, Tigrinya, Ukrainian, Urdu, and Vietnamese.


    Department of Health WA: Caring For A Loved One

    Available in Arabic, Bengali, Burmese, Chinese (Simplified), Dari, English, Farsi, French, Hakha Chin, Hindi, Hmong, Japanese, Karen, Khmer, Kinyarwanda, Korean, Marshallese, Punjabi, Russian, Somali, Spanish, Swahili, Thai, Tigrinya, Ukrainian, Urdu, and Vietnamese.


    Los Angeles County CA: Cleaning In The Home

    Available in Arabic, Armenian, Cambodian, Chinese (Simplified), Chinese (Traditional), English, Farsi, Japanese, Korean, Russian, Spanish, Tagalog, and Vietnamese.


    Los Angeles County CA: Cleaning in Group Settings

    Available in Arabic, Armenian, Cambodian, Chinese (Simplified), Chinese (Traditional), English, Farsi, Japanese, Korean, Russian, Spanish, Tagalog, and Vietnamese.

    Coping With Stress

    Alberta Health Services: Editable Printable Resource

    Health Design Studio LA, Unity Health Toronta, Alberta Health Services

    For healthcare professionals: Editable printables about COVID-19 in 26 languages on self-management (for patients that have been assessed in emergency rooms, urgent care, etc.) and self-isolation (for patients to give them things they can do to self-isolate).

    Self Management – Albanian, Bahasa, Chinese (Simplified), Chinese (Traditional), English, Farsi, Filipino-Tagalog, Gujarti, Hebrew, Hindi, Hungarian, Italian, Korean, Marathi, Polish, Portuguese, Romanian, Russian, Serbian, Tamil, Ukrainian, Urdu, and Vietnamese.

    Self IsolationAlbanian, Bahasa, Chinese (Simplified), Chinese (Traditional), English, Farsi, Filipino-Tagalog, Gujarti, Hebrew, Hindi, Hungarian, Italian, Korean, Marathi, Pashto, Polish, Portuguese, Punjabi, Romanian, Russian, Serbian, Sinhala, Tamil, Ukrainian, Urdu, and Vietnamese.


    Los Angeles County CA: How To Cope With Stress

    Available in Chinese (Simplified), Chinese (Traditional), English, Farsi, Russian, and Spanish.


    The Center for Victims of Torture: List of Translated COVID-19 Mental Health Resources

    Click here to see the full list.


    Getting Sick

    CDC: What To Do If You’re Sick

    Available in Amharic, Arabic, Burmese, Chinese (Simplified), Dari, English, Kunama, Farsi, French, Haitian Creole, Nepali, Oromo, Pashto, Russian, Somali, Spanish, Swahili, Tigryna, Ukrainian, and Vietnamese.


    CDC: 10 Things You Can Do To Manage Your Symptoms At Home

    Available in Arabic, Dari, English, Farsi, Karen, and Pashto.


    NCHHHS: Ways To Manage Your Symptoms At Home

    Available in Amharic, Arabic, Bosnian, Burmese, Chinese (Simplified), Chinese (Traditional), Croatian, Dari, English, Falam Chin, Farsi, French, German, Haitian Creole, Hakha Chin, Hindi, Hmong, Jarai, Karen, Kayah, Khmer, Kinyamulenge, Kinyarwanda, Korean, Laotian, Mizo Chin, Nepali, Pashto, Polish, Portuguese, Punjabi, Rhade, Rohingya, Russian, Sango, Serbian (Cirilica), Serbian (Latin), Somali, Spanish, Swahili, Swahili (Congo), Tedim Chin, Thai, Tigrinya, Urdu, Ukrainian, and Vietnamese.


    International Rescue Committee: Feeling Sick? Fact Sheet

    Available in Arabic, Burmese, Dari, English, French, Karen, Kinyarwanda, Nepali, Spanish, Swahili, Russia, and Tigrinya.


    Department of Health WA: If You Have Been Exposed to COVID-19 But Show No Symptoms

    Available in Arabic, English, Korean, Russian, Spanish, Ukrainian, and Vietnamese.


    Department of Health WA: People Who Have Been Exposed To COVID-19 And Are Showing Symptoms

    Available in Arabic, English, Korean, Russian, Spanish, and Vietnamese.


    CDC: Steps To Help Prevent The Spread Of COVID-19 If You Are Sick

    Available in Arabic, Burmese, Chinese (Simplified), Dari, English, Farsi, French, Russian, Spanish, Swahili, Ukrainian, and Vietnamese.


    Department of Health WA: People Who Have Been Exposed To COVID-19 But Are Not Sick

    Available in Arabic, Bengali, Burmese, Dari, English, Farsi, French, Hakha Chin, Hindi, Hmong, Japanese, Karen, Khmer, Kinyarwanda, Korean, Marshallese, Punjabi, Russian, Somali, Spanish, Swahili, Thai, Tigrinya, Ukrainian, Vietnamese.


    Department of Health WA: People who are sick and have been exposed to COVID-19

    Available Amharic, Arabic, Bengali, Burmese, Chinese (Traditional), Dari, English, Farsi, French, Hakha Chin, Hindi, Hmong, Japanese, Karen, Khmer, Kinyarwanda, Korean, Marshallese, Oromo, Punjabi, Russian, Spanish, Somali, Swahili, Thai, Tigrinya, Ukrainian, and Vietnamese.


    Department of Health WA: People who are sick but have not been exposed to COVID-19

    Available Arabic, Bengali, Burmese, Dari, English, Farsi, French, Hakha Chin, Hindi, Hmong, Japanese, Karen, Khmer, Kinyarwanda, Korean, Marshallese, Punjabi, Russian, Somali, Spanish, Swahili, Tigrinya, Thai, Ukrainian, and Vietnamese.

    Other Resource Lists

    Asian Pacific Community in Action: Translated Resources

    To access resources, click here.


    CORE: COVID-19 Resources for Providers and Refugees

    Click here to view resources.


    Office of Refugee and Immigrant Services: Resource List

    Click here for information.

    IOM- Italy: Multilingual Resources

    Available in Amharic, Arabic, Bambara, Bengali, Chinese, Edo, English, Esan-Ishan, French, Fula, Hausa, Igbo, Italian, Kurdish-Sorani, Mandinka, Pachto, Pidgin, Romanian, Russian, Somali, Soninke, Spanish, Tigrinya, Urdu, Wolof, and Yoruba.


    Switchboard: A List of Translated Coronavirus Resources

    Click here to view resources.

  • COVID-19 Multilingual Videos

    COVID-19 Multilingual Videos

    Myths About COVID-19 –    USA Hello

    Many things you read or hear about coronavirus (also known as COVID-19) on social media and on the internet are wrong. USAHello helps us understand what is true and what is false about coronavirus information.

    Available in Arabic, Burmese, Cantonese, Chinese, Creole, English, Farsi, French, Kinyarwanda, Korean, Hindi, Nepali, Russian, Somali, Spanish, Swahili, Tagalog, Tigrinya, Turkish, and Ukrainian.

    More languages coming soon: Dari, Italian, Creole, Thai, and Vietnamese.


    COVID-19 – CORE

    Available in Arabic, Amharic, Burmese, Dari, English, Farsi, French, Kinyarwanda, Nepali, Somali, Spanish, Swahili, Tigrinya, and Ukrainian.


    Fake News and Scams, COVID-19 – Refugee Response

    Available in Burmese, English, and Pashto.


    COVID-19 Educational Videos – Valleywise Pediatric Refugee Clinic

    Available in Arabic, Burmese, English, French, Karen, Kirundi, Maay Maay, Somali, Spanish, and Swahili.


    What To Do If You’re Sick – Valleywise Refugee Clinic

    Available in Arabic, Burmese, English, French, Karen, Kinyarwanda, Kirundi, Lingala, Maay Maay, Somali, Spanish, and Swahili.


    Managing Stress and Anxiety – Refugee Response

    A video by Refugee Response on how to manage stress and anxiety during the COVID-19 outbreak.

    Available in Arabic, Burmese, Dari, English, French, Kachin, Karen, Karenii, Kinyarwanda, Kirundi, Kiswahili, Nepali, Pashto, Rohingya, Spanish, Tigrinya, and Ukrainian.


    Coronavirus Disease (COVID-19) – The Refugee Response

    Available in Arabic, Burmese, English, Karen, Pashto, and Swahili.


    COVID-19 Video – WHO

    Available in Arabic, French, and Spanish.


    COVID-19 Informational Videos

    Available in French, Kirundi, Maay Maay, and Somali.


    COVID-19 Information from the Congolese Community

    Available in French, Lingala, and Swahili.


    COVID-19 Translated Videos – Vermont Department of Health

    Available in Arabic, Dinka, French, Lingala, Nepali, and Somali.


    COVID-19 and Denver Health – New American Neighbors

    Available in Arabic, Burmese, Dari, French, Nepali, Pashto, Somali, and Tigrinya.


    COVID-19 Symptom/Exposure Response

    Available in Arabic, Burmese, English, Karen, Nepali, Pashto, and Spanish.


    Know the Facts and Stay Safe during COVID-19 – UNDP in Somalia

    Click here to view video.


    COVID-19 Video in 23 Mayan Languages and Spanish

    Click here for full list.

  • COVID-19 Prevention, Symptoms, and When To See A Health Care Provider

    COVID-19 Prevention, Symptoms, and When To See A Health Care Provider

    What is Coronavirus disease 2019 (COVID 2019)?

    Coronavirus disease 2019, or COVID-19, is a respiratory illness that can spread from person to person.  The virus that causes COVID-19 is a new coronavirus that was first identified during a breakout in Wuhan, China in December of 2019. 

    People from China and Chinese ancestry are not more susceptible to this disease than other people. Any person, regardless of culture or nationality, can get sick with COVID-19. 

    There is currently no vaccine or treatment for COVID-19.


    Who is susceptible to COVID-19?

    Anyone can get COVID-19, but not everyone will have symptoms. Some people will only have mild symptoms, like the common cold, and can rest and recover at home. Some people get very sick from the illness and need hospitalization. Anyone can get very sick from the disease, regardless of age. 

    However, people who are older than 60 years old and people who have medical conditions like diabetes, heart disease, cancer and respiratory illnesses are more likely to get very sick from COVID-19 and need hospitalization. Complications from COVID-19 can include serious conditions, like pneumonia or kidney failure, and in some cases, death.


    What are the symptoms of COVID-19?

    Symptoms of COVID-19 are 

    • Fever
    • Cough
    • Shortness of breath
    • Chills
    • Repeated Shaking with Chills
    • Muscle Pain
    • Headache
    • Sore Throat
    • New Loss of Taste or Smell

    You should go to the hospital immediately if you experience:

    • Difficulty breathing or shortness of breath
    • Persistent pain or pressure in the chest
    • New confusion or inability to arouse
    • Bluish lips or face

    This list is not all inclusive. Please consult your medical provider for any symptoms that are severe or concerning.

    How to protect yourself and others.

    • Wash your hands often (with soap and water for at least 20 minutes)
      • Before eating
      • After coughing
      • After sneezing
      • After using the bathroom
      • Only touch your face after you wash your hands
    • If you are sick, stay home unless it is to go to the doctor.
    • Disinfect and clean often (clean your cell phone, your door knobs, your computer key board, your light switches, your keys, and anywhere else that you touch often.)
    • Cough and sneeze into your elbow or into a tissue and wash your hands afterward
    • Follow the ADHS public health recommendations under the “COVID-19 Arizona Outbreak Updates” tab.

    If you think you have been exposed to COVID-19 and are experiencing symptoms, call your doctor for medical advice before going to the hospital. 


    When should you see a doctor if you think you have COVID-19?


    COVID-19 Screening Tool – An app and a website created by Apple and the CDC. This tool can help you understand what to do next about COVID-19. Click here to see what steps you should take during the outbreak.


    Right now you can only get tested if your doctor thinks you are at risk of having COVID-19. 


    24-Hour Nurse Line Numbers by Health Plan

    If you don’t have a primary care provider or health home, and you have AHCCCS / Arizona Medicaid, then call  one of these numbers if you think you have COVID-19. For the MercyCare RBHA line, call the number listed, press 1, then say “nurses line”.

    • Arizona Complete Health (ACC & RBHA): 1-866-534-5963
    • Banner (ACC & LTC): 1-888-747-7990
    • Care 1st: 1-800-746-3163
    • Magellan: 1-800-424-5891
    • Mercy Care (ACC & LTC): 1-800-624-3879
    • Mercy Care (RBHA): 1-800-564-5465
    • United Healthcare (ACC & LTC): 1-877-440-0255
    • Health Choice Arizona (ACC & RBHA): 1-855-458-0622
    • CMDP: 1-800-201-1795
    • DDD AIHP: 1-844-770-9500


    How To Get Healthcare Coverage – Market Watch

    Workers facing a coronavirus-related loss of employer-based health insurance should move quickly to assess coverage alternatives, health-policy experts say — and be open to pursuing options they hadn’t considered.

    For more information, click here.


    Banner Health Drive-thru Testing Sites:

    Banner Health opened four drive-up testing sites in Arizona. Individuals need to call (844) 549-1851 to speak with a clinician to determine if testing is appropriate for them.

    Drive-through or onsite testing will be available at various locations across the state. Arizonans can find the nearest testing location and hours of operation as well as pre-register by visiting the Arizona Department of Health Services page here. Testing will be available to anyone who thinks they have been exposed to and could be infected with COVID-19 and will be based on criteria set by each testing site. Most sites require pre-registration, please call or visit the website listed before visiting the location.


    If you or a loved one is sick:

    If you or a loved one becomes sick, check out this COVID19 online symptom checker through Banner Health. You can determine if the symptoms warrant a call to the doctor or general self treatment. For more information, click here.

  • COVID-19 School and Nutrition Information

    COVID-19 School and Nutrition Information

    Maricopa County

    Maricopa County School Food Distribution map – Find food distribution locations at Maricopa county schools! Make sure to contact the school to confirm that food distribution will occur at the time and date listed.

    Pima County

    UPDATED 11/09/2020 List of places that are providing free meals for Tucson children:


    Resources for all Arizonans

    Internet Access Support:

    – If schools are canceled, and students don’t have access to the internet, Spectrum company, an internet, phone, and cable company, is offering free services to those students. All they have to do is call 1-844-488-4398. https://www.spectrum.com/browse/content/spectrum-internet-assist.html

    – During this time of uncertainty and required in-home learning, Cox is helping get families in need connected to the internet through our Connect2Compete program. Through June 30th, 2021, Cox will waive late payment fees and work with Connect2Compete customers experiencing hardship as a result of the coronavirus pandemic to create a payment plan.

    To be eligible for the Connect 2 Compete (C2C) service, families must meet the following requirements:

    • Not a current Cox customer
    • At least one child enrolled in school
    • Verified low-income (SNAP benefits, free school lunch, etc.)

    Go to https://www.cox.com/residential/internet/connect2compete.html to learn more

    – Low-Cost Internet & Computers: Multiple Internet Service Providers have made updates to their low-cost internet service programs to ensure individuals and families stay connected to the internet during the COVID-19 pandemic. Find low cost internet service and computers / laptops in your area at EveryoneON. Some wireless service providers are helping you stay connected during the COVID-19 pandemic by not terminating service due to inability to pay, waiving late payment fees and waiving charges for data, voice or text. Click on your specific provider to see how they are supporting their customers: AT&T, Sprint, Boost Mobile, T Mobile, Verizon. For more information, click here.


    Meals for Kids During Coronavirus – AZ Health Zone

    Meals available for any kid, mapped out. Check directly with your nearest School District to confirm hours and location.  https://www.azhealthzone.org/summerfood

  • COVID-19 Financial, Rent, and Utilities Assistance

    COVID-19 Financial, Rent, and Utilities Assistance

    Wildfire: Igniting Community Action to End Poverty in Arizona – Wildfire compiled the following policy updates and how they impact nutrition assistance, utility assistance, cash assistance, tax prep assistance, eviction relief, employment assistance, health insurance coverage, paid sick leave, and other COVID-19 resources. We included direct links to agency webpages if available for additional information. For these resources and contact information, click here

    Housing and Eviction Information

    CDC Eviction Moratorium Summary

    The CDC Moratorium is a Government order that prevents landlords from evicting a renter if they meet certain eligibility criteria. The order is in effect from September 4th 2020 until December 31st 2020 and protects renters who cannot pay their rent due to income loss. This income loss does not have to specifically be caused by COVID-19. To learn more about this eviction moratorium and how to avoid being evicted, click here. More information and resources are listed below:


    Arizona Department of Housing Eviction Prevention

    Governor Ducey has set aside emergency funds to help tenants who suffer a hardship with their rent payments. To find out more about the program and apply for assistance, visit the AZ Department of Housing Eviction Prevention. For more information, click here.


    Eviction Information

    The Dept. of Housing and Urban Development (HUD) developed and translated two Covid-19 related fact sheets for tenants in HUD public housing or HUD voucher programs.  In addition to discussing the temporary suspension of evictions for nonpayment of rent under the CARES Act, these documents also discuss requests for income recertification and interim reexaminations for people who lost their job or had a significant reduction in income due to Covid-19.

    Addressing Tenant Concerns Regarding Rent and the Temporary Suspension of Evictions for Nonpayment of Rent (HUD public housing and voucher residents).

    Available in Amharic, Arabic, Armenian, Chinese, English, French, German, Haitian Creole, Hindi, Italian, Khmer, Korean, Polish, Portuguese, Russian, Somali, Spanish, Spanish (Puerto Rican), Tagalog, Thai, and Vietnamese.

    Addressing Tenant Concerns During the COVID-19 National Emergency

    Available in Arabic, Chinese, English, Farsi, Portuguese, Spanish, Spanish (Puerto Rican), Russian, Somali, and Tagalog.


    Notice for Postponement of Eviction Enforcement – Community Legal Services

    A new partnership between the City of Phoenix and Community Legal Services – City of Phoenix Tenant Eviction Assistance Project (TEAP). Though special funding, Community Legal Services will be providing no-cost legal services for ANY City of Phoenix Resident at risk of eviction or who have received an eviction judgment, regardless of income. If you need assistance contact TEAP at (602) 386-8880 or Community Legal Services at (602) 258-3434. More information about TEAP can be found here and more information about the City of Phoenix’s COVID-19 Emergency Assistance Relief Services can be found here and here in Spanish.

    Tenant COVID-19 Notice for Postponement of Eviction Enforcement form and document with tips for using the form. For more information and Spanish translated printables, click here.

    COVID-19 Notice – Click here.

    Tips for Using the Attached COVID-19 Notice – Click here.


    Housing Assistance – DES

    Mortgage Assistance Programs are in place to help homeowners who have been directly or indirectly affected by the corona virus and are struggling to make their mortgage payments.


    Landlord and Tenant Information – City of Phoenix

    The Landlord and Tenant Program provides educational services and information to landlords and tenants in-person. Walk-in client hours are from 8 a.m. to 2:30 p.m. The following are recommended information to consider bringing to the counseling session:

    • Lease agreement
    • Copies of all notices served by either party
    • Any other documents pertaining to your landlord/tenant situation
    • Proof of rental payment

    ​Our program provides education to both landlords and tenants on their rights under the Arizona Residential Landlord and Tenant Act.​​ For more information, click here.


    Pima County Eviction Prevention Program

    Pima County has launched an Eviction Prevention Program to help individuals and families who’ve been affected by the COVID-19 Pandemic and are facing eviction.  The program, which was announced in late August, will run through the fall, helping to disburse funds acquired through the CARES Act. Funding is being administered by the Community Investment Corporation with a number of other local nonprofit service agencies assisting tenants and landlords in processing their requests. For more information, click here.


    City of Tucson COVID-19 Mortgage Assistance for Homeowners

    Family Housing Resources is supporting the City of Tucson to qualify homeowners and distribute funding to those who are in jeopardy of losing their home due to financial hardship related to COVID-19. Funding will be administered through the Community Investment Corporation once a household qualifies and will be sent directly to the mortgage loan servicers and will include fees incurred due to the nonpayment of mortgages. The total amount of funds available are $500,000. Each household is limited to $3,000- $5,000 in total support. For more information and to see if you qualify for assistance, click here.

    Emergency Rent and Utility Funds: Pio Decimo Center is providing emergency rent/utility funds for COVID-19 related hardship (e.g., decreased work hours, job loss, illness, etc.). Must meet income guidelines.  Call (520) 416-4760 for more information and application appointment.

    City of Tucson COVID-19 Rental and Utility Assistance for Refugees, Asylees and Asylum Seekers

    The City of Tucson has set aside specific funds for refugees, asylees, and asylum seekers in need of rental and utility assistance. You can apply for assistance by downloading and filling out this application, available in English and Spanish.


    Refugee Justice League

    Simple, free resource that generates a letter to the individual’s landlord or lender to make use of the allowances available during the COVID-19 crisis. While it doesn’t pay rent, it does help keep them in good standing with their landlord by initiating communication regarding their payment status and provides a layer of protection stating that they are aware they cannot be evicted for not paying rent during this time. This resource is available to everyone: refugees, immigrants and asylees. Please feel free to share it widely.

    For more information, click here.

    APS Electricity

    We have established a temporary new Customer Support Fund to provide bill assistance to residential and small business customers who are experiencing financial strain due to the COVID-19 virus.

    Customers who are having any of the following difficulties paying their bill due to COVID-19 can call our Customer Care center for assistance:

    • A loss or reduction of income
    • Unexpected expenses that cause a lack of resources to pay their bill
    • A condition exists that endangers the health or safety of the customer’s household

    Below are the details of the program:

    • Customer can receive a one-time $100 bill credit per account
    •  The Customer Support Fund is set up for APS residential and small business customers and will be managed and distributed by APS
    • Income or crisis verification documentation will not be required
    • Receiving funds through this program will not affect eligibility for our assistance programs including Crisis Bill Assistance, Energy Support program or SHARE
    • Customers can be directed to call our Customer Care center at (602) 371-7171 in (metro Phoenix) or (800) 253-9405 (in other areas)
    • Bilingual Flyer here
    • Crisis Bill Assistance Income Chart here

    UPDATE 9/15/2020 APS has decided to further extend its assistance to those who need it. Residential and business customers will not have their service disconnected for non-payment through the end of 2020. Additionally, late fees will continue to be waived.



    SRP is extending its pause of disconnections until the end of 2020.  As part of our latest customer support efforts, SRP will extend its disconnect moratorium for customers on its limited income program the Economy Price Plan (EPP) through end of 2020.

    Customers on monthly discount EPP

    • $23 monthly discount for bill paying and M-Power/prepay/The Box customers
    • Moratorium extended through 2020
    • Late Payment Fee continues to be waived
    • Accumulated debt will remain on meter
      • Electricity used but not paid
    • Paydown percentage will remain at current rate
    • Customers who enroll in EPP after September will re-enter the moratorium

    Non-EPP customers

    Bill paying customers   

    • If $80 or greater debt, then automatically placed on personalized payment arrangements for 8 months (October – May)
    • October bill will describe customers specific payment plan current bill plus 1/8 amount of debt
    • SRP will work with customer if adjustments are needed

    M-Power, Prepay, or “The Box” Early October

    • Accumulated debt moved to paydown amount
      • Customer will receive communication advising them of accumulated amount and date it will be moved
    • Percentage of every future energy purchase will be applied to paydown so they can pay off debt over time
      • 35%       $  00.01 – $499.99
      • 50%       $500.00 – $1,000.99
      • 70%       $1,001.00 – greater
    • As the paydown decreases to the lower tier, percentage will automatically lower

    Governor Ducey Issues Executive Order Delaying Expiration Of Driver Licenses (09/09/2020)

    Governor Ducey issued an Executive Order today extending the expiration date of certain standard drivers licenses by one year due to the COVID-19 pandemic.  Standard driver licenses [Class D and Class M] that have an expiration date between March 1, 2020 and December 31, 2020 are now extended by one year from their original expiration date. Any driver may see their updated driver license expiration date at AZMVDNow.gov. Drivers have the option to order a duplicate license with the updated expiration date.

    Funeral Assistance Program for Maricopa County

    Valley of the Sun United Way (VSUW) is collaborating with Maricopa County, to run the Maricopa County Funeral Assistance Program.  The purpose of this program is to support community members experiencing financial hardship due to the COVID-19 Pandemic and have suffered the loss of a loved one. Burial or cremation of a loved one is a significant investment, and usually unplanned. In the unfortunate event a loved one passes away, the family may not have the financial capability to pay for final disposition. The Maricopa County Funeral Assistance Program does not require that a decedents cause of death be associated with COVID-19.

    The program will pay up to $1,200.00 per a decedent to offset the financial burden of final disposition of a family member at a licensed facility WITHIN MARICOPA COUNTY.  If the itemized price total from the licensed Funeral Home is under $1,200.00, that amount will be paid.  If the invoice total is above $1,200.00, only $1,200.00 will be paid to the licensed Funeral Home.  The difference will need to be paid by the family PRIOR to Maricopa County payment.

    To effectively carry out this program and determine eligibility, visit https://funeralassistanceprogram.org to read and register to complete the application.

    For any questions on this program/application or VSUW call 602-240-6384 or email funeralassistance@vsuw.org.

    DES Services Related to COVID-19 – Click here for more information.

  • Unemployment Guide


    Unemployment Insurance Questions and Answers – Click here to view.


    Unemployment Insurance Benefits and Family Assistance Administration Conference Call – To hear the recording, click here.


    Multilingual Videos on Unemployment Insurance

    Available in English, Karen, Karenni, Kirundi, Lingala, and Swahili.


    Unemployment Insurance Benefits – Arizona

    Click here for Unofficial guide.

    Download (PDF, Unknown)

    This is not an official guide to unemployment insurance benefits. The official DES unemployment insurance guide can be found here: https://des.az.gov/sites/default/files/legacy/dl/UIB-1240A.pdf.


    Unemployment Insurance

    Download (PDF, Unknown)


    Unemployment Insurance FAQ’s

    Download (PDF, Unknown)


    Accessing Unemployment Insurance Benefits

    For employment programs that serve refugees and asylees, helping clients become self-sufficient and work towards personal career goals is always the main objective. However, in the course of providing employment services to refugees and asylees, you may encounter situations where it is beneficial for your clients to apply for unemployment insurance. While this process varies by state, this information guide reviews how to get started. For more information, click here.


    Immigrant Workers’ Eligibility for Unemployment Insurance

    Unemployment insurance (UI) provides periodic payments to eligible workers who are unemployed through no fault of their own and are looking for work. The amount that workers receive depends on the wages a worker earned during a “base period.” Although it varies from state to state, the base period generally covers the past year to 18 months of work. For more information, click here.


    Unemployment Resources in Karen

    • DES Unemployment Insurance Benefits – click here
    • APS $100 Credit – click here
    • AKBC Church Communication – click here

    Job Assistance

    DES  “Returning to work – Guidance for employers and employees”here. This contains important information on many topics related to the return to work and UI benefits including:

    • Special considerations for people 65 years of age or older or at high-risk for severe illness if they contract COVID-19;
    • What reporting is needed for someone returning to work part-time or at reduced hours;
    • When someone may or may not refuse an offer to return to work and potentially still be eligible for UI benefits;
    • What someone should do if they have reasonable concerns about the safety of their work environment;
    • Considerations when the primary caregiver of school age children cannot work because the school does not provide an option for in-person learning; and
    • Other information on eligibility for UI benefits and return to work issues.


    Chicanos Por La Causa – Refugee and Asylee Employment Assistance – Check out this flyer to get more information on how you can get assistance with job searching and applying for a job.


    Pima Works – Because so many people are out of a job, Pima County launched a new website with resources that can offer some help. The county says the site has information about employment training. There will also be access to specialists who can offer guidance on accessing the state’s unemployment insurance benefits. Those specialists can also help find job leads and make referrals to other resources in the community. For more information, click here.


    Goodwill – Get the help you need to land a better job with Goodwill’s My Career Advisor. Signing up is quick, easy and free. To sign up, click here. Goodwill of Central and Northern Arizona has reopened its walk-in career centers to help job seekers displaced by COVID-19 who do not have access to a computer or the internet. For more information, click here.


    Job Readiness – Switchboard – As we continue practicing social distancing amid COVID-19, you may be wondering how to stay in touch with your clients and continue job readiness training. While you may not be able to resume your job readiness classes in person for some time, there are many online resources you can share to keep your clients engaged and focused on their career paths. This blog post provides suggestions tailored towards clients who have computers or smartphones, internet access, and higher levels digital literacy. Stay tuned for a future Switchboard blog that will provide suggestions for serving clients with lower digital literacy. To view blog, click here.


    Where To Find Information On Job Openings

    ARIZONA@WORK staff can provide people with no-cost job assistance to help them get back to work. More information about the services available and a list of jobs with immediate openings can be found at: www.ArizonaAtWork.com.

    For more information about Unemployment Insurance, or to apply, please visit https://des.az.gov/services/employment/unemployment-individual 


    Who is Hiring? 


    Job Finding Assistance – Looking for a job? Check out this list of 200+ employers who are hiring right now, including links to their job pages. The Arizona Hospitality Workforce Connection connects trained and motivated tourism industry employees to employers who have urgent hiring needs. View openings in the areas of customer service, front office, HR, food service, housekeeping, security and more. For more information, click here.


    Pipeline AZ – Pipeline AZ has employment, education and financial resources for Arizonans in need. Individuals who lost their jobs to COVID-19 can register for virtual hiring events, find immediate jobs and access other opportunities. For more information, click here.


    Arizona@Work – ARIZONA@WORK continues to provide innovative workforce resources to employers and job seekers amid the health emergency. It offers tools to retain employees, information on the Paycheck Protection Program and more. For more information, click here.

    CARES Act

    Pandemic Unemployment Assistance

    Pandemic Unemployment Assistance (PUA) provides benefits to certain individuals who would not otherwise be eligible for Unemployment Insurance. DES has been communicating, and will continue to communicate, to all individuals who have been denied for being monetarily ineligible for regular Unemployment Insurance back to the effective date of the CARES Act. Individuals should keep a record of their earnings each week as this information will be required to determine eligibility when PUA is implemented. Visit https://des.az.gov/pua for updates and additional information.

    Weekly Claims Reminder

    Unemployment Insurance claimants must file weekly claims to continue to receive benefits (even if the initial claim is still pending, individuals must file a weekly claim to receive benefits for that week). UI claimants can file weekly claims at www.azui.com. The online Weekly Claims System is available from 12:01 a.m. Sunday to 6 p.m. Friday. More information about filing weekly claims can be found HERE.


    Unemployment Guide

    Where to Fill Out this Form: 

    • This form can only be completed at https://uiclaims.azdes.gov/ and will be free of charge.
    • Applicants can apply anytime between 12:00 AM on Sunday through 6:000 PM on Friday
    • Individuals without an internet connection can call 1 (877) 600-2722 to submit an application telephonically Monday through Friday,  7 a.m. – 6 p.m. and Sunday 9:30 a.m. – 5:00 p.m.
    • Hard copies of the application can be found in the documents center (UB-105 Arizona Initial Claim for Unemployment Insurance) at azdes.gov
    • Clients with Limited English Proficiency (LEP) and without a translator can call (602) 542-4791 for assistance.

    Eligibility Requirement 

    To be eligible for Unemployment Insurance Benefits, an individual needs to have lost their job through no fault of their own and their employer needs to be a participant in the Unemployment Insurance program and meet one of the following criteria:

    • At least 390 times the Arizona minimum wage in your highest earning quarter and the total of the other three quarters must equal at least one half of the amount in your high quarter. For example, if you made $5000 in your highest quarter you need to have earned a total of $2500 within the remaining three quarters combined.
    • Or at least $7000 in total wages in at least two quarters of the base period, with wages in one quarter equal to $5987.50 or more
    • The four calendar quarters can be found below:
      • Quarter One: January 1 – March 31
      • Quarter Two: April 1 – June 30
      • Quarter Three: July 1 – September 30
      • Quarter Four: October 1 – December 31

    Note: It is likely that clients will need to have worked full-time for six months to one year to qualify for unemployment insurance benefits.

    What Do You Need to Apply? 

    • Your Social Security Number
    • Arizona Driver’s License or Arizona State Issued ID (Note: you may still complete your application without these two items)
    • Your mailing address, city, state and ZIP code
    • If you live in Arizona, know the county where you reside
    • The names, addresses, and phone numbers of all your employers for the last 18 months
    • The last day you worked immediately prior to filing your unemployment insurance claim
    • If you received severance, vacation, holiday or payment for unused sick pay: give the amount (before deductions) and the date it was paid to you
    • The name and local number of your union hall, if applicable
    • Alien Registration Number, if applicable
    • Copy # 4 of your DD Form 214 if released from the military in the last 18 months
    • SF 8 or SF 50 if employed in Federal Civilian service in the last 18 months
    • If you are collecting a pension (other than Social Security), you will need the start date of the pension and the monthly benefit amount

    It is very important applicants are prepared with this information as they begin to file the claim. As applicants move through the process, any eligibility issues will be identified. An individual can know his or her application is successfully submitted when reaching the end of the application, certifying the statements made on the application are true, and receiving a confirmation number.

    Note: The requirement to actively seek work (“work search”) has been temporarily suspended. You will not be able to enter information regarding these questions in the online system. The answers to these queries will not be used to determine your eligibility.

    What Happens if you are Approved? 

    If an individual is approved, they must file a weekly continued claim regardless of their eligibility status. An individual may earn up to $30.50 in a week without affecting their weekly benefit. Claims can be filed online from Sunday through 6 PM on Friday.

    The individual will also need to do the following:

    • Confirm your identity with a client pin
    • Report your wages

    If an individual does qualify for unemployment insurance and meet weekly check ins then they will receive four percent of your highest quarterly earnings from the past year. If an individual was working a full-time job and making minimum wage, they will likely receive about $200 per month but it will vary based on the salary they received prior to losing their job.

    What Happens if you are Denied? 

    All decisions about an individual’s eligibility to receive unemployment insurance benefits are based on the laws, rules and policies of the State of Arizona.

    If an individual is disqualified, they will be mailed a written notice explaining the reason.


    Unemployment Insurance Extension Under the CARES Act 

    Lost Wages Assistance (LWA)

    The Lost Wages Assistance (LWA) program is a federal-state unemployment benefit that provides $300 to $400 in weekly compensation to eligible claimants. The Federal government provides $300 per claimant per week from the Disaster Relief Fund (DRF) and states are asked to provide the remaining $100, which can be in the form of additional funds or as part of the claimant’s regular weekly unemployment compensation. LWA funding did run out on September 5, 2020 but DES will continue to work to provide retroactive LWA payments for eligible weeks between the week ending August 1 and the week ending September 5.


    Pandemic Unemployment Assistance (PUA) 

    The Pandemic Unemployment Assistant program is a new program that provides benefits to individuals who are not otherwise eligible for Unemployment Insurance. DES is making changes to its system to process benefit calculations and eligibility determinations for PUA and will attempt to reach out to clients if additional information is available regarding their eligibility.

    PUA provides benefits to covered individuals. Covered individuals are not eligible for regular unemployment compensation or extended benefits under state or Federal law or Pandemic Emergency Unemployment Compensation (PEUC).

    This includes individuals who:

    • have exhausted all rights to such benefits,
    • are self-employed,
    • are seeking part-time employment,
    • lack sufficient work history, or
    • otherwise do not qualify for regular unemployment compensation or extended benefits under state or Federal law or PEUC.

    In general, PUA provides up to 39 weeks of benefits to qualifying individuals who are otherwise able to work and available for work within the meaning of applicable Arizona state statute, except that they are unemployed, partially unemployed, or unable or unavailable to work due to one of the COVID-19 related reasons identified in the CARES Act. Through July 25, 2020, individuals receiving PUA benefits may also receive the additional $600 payment provided under the (FPUC) program if they are eligible for benefits for the week.

    If you already applied for Unemployment Insurance benefits and you think you may be eligible for PUA the Department will contact you when further action is needed. Keep a record of your earnings each week as this information will be required to determine your eligibility when PUA is implemented.


    Pandemic Emergency Unemployment Compensation (PEUC) 

    This benefit provides for up to 13 weeks of benefits to individuals who have exhausted regular Unemployment Compensation (UC) under state or federal law, have no rights to regular UC under any other state or federal law, are not receiving compensation under the UC laws of Canada, and are able to work, available for work, and actively seeking work. However, states must offer flexibility in meeting the “actively seeking work” requirement if individuals are unable to search for work because of COVID-19, including because of illness, quarantine, or movement restriction.

    PEUC benefits will be available for weeks of unemployment starting with the benefit week ending April 4, 2020. If you exhausted your regular UI claim and remain unemployed, you are encouraged to apply for PEUC beginning Sunday, June 7, 2020. The Department will notify you when you are able to file your retroactive and ongoing weekly claims for PEUC benefits. If you have applied for or are currently receiving unemployment benefits, you do not need to apply again to access these benefits.


    Short-Term Crisis Services 

    What is it? Short-Term Crisis Services (STCS) Program provides temporary assistance to low-income families experiencing an emergency need that cannot be met immediately by their own income, and resources to help stabilize an immediate financial crisis. A dependent child must live in the home.

    The program provides emergency assistance with:

    • Preventing homelessness by helping with rent or mortgage payments
    • Emergency Shelter
    • Utility payments and utility deposit assistance
    • Special needs related to maintaining or securing employment
    • Rental deposits

    What is a crisis, according to the STCS program? 

    • Loss of income
    • An unforeseen event that makes it difficult to meet one’s expenses
    • A situation that endangers the health and safety of the family

    Who is eligible? 

    • A resident of Arizona at the time of application
    • Have a child under the age of 18 that meets US Citizenship or qualified legal resident criteria
    • Have a total gross household income not exceeding 125% of the Federal Poverty Guidelines. Income can be slightly higher for households that include one or more senior citizens (60 years of age or older) or persons with disabilities

    How to apply? Contact your local Community Action Agency. Please note that there is high demand for assistance from Community Action Agencies, and their phone lines get very busy. It may take you some time to get through.

    Maricopa County

    • Maricopa County Human Services 234 N. Central Ave. Suite 3000 Phoenix, AZ 85009 602-506-5911

    Maricopa County, City of Glendale

    • City of Glendale Community Action Programs 5850 W. Glendale Ave, Suite B-51 Glendale, AZ 85301 623-930-2854

    Maricopa County, City of Phoenix

    • City of Phoenix Human Services 200 W. Washington St. 17th Floor Phoenix, AZ 85003 602-262-4520 (Main line) 602-262-6631 (Senior Services Intake line)

    Maricopa County, City of Mesa

    • Mesa Community Action Network 635 E. Broadway Rd, Mesa, AZ 85204 480-833-9200

    Pima County

    • Pima County Community Service Department 2798 E. Ajo Way, Tucson, AZ 85713 520-724-2667

    DES Services Related to COVID-19 – Click here for more information.

  • Information for Elderly Populations


    State of Arizona now has a 24 hr. helpline for seniors unable to access groceries: 602-264-4357

    List of Resources for Arizona Seniors Amid the Coronavirus Outbreak

    Click here to see updated list of resources.


    Senior Assistance – Foundation Senior Living

    The Foundation for Senior Living is offering utility bill assistance, emergency appliance replacement and HVAC repair/replacement for residents in Maricopa County. Income limits apply, please call for eligibility: NW Valley Residents (Peoria, Sun City, Waddell, Youngtown): 623-979-3911 ext. 401 Other Maricopa County: 602-285-0505 ext 106


    Older adults and people who have severe chronic medical conditions like heart, lung or kidney disease are at higher risk for more serious COVID-19 illness. This may be because:

      • As people age, their immune systems change, making it harder for their body to fight off diseases and infection.
      • Many older adults are also more likely to have underlying health conditions that make it harder to cope with and recover from illness.

    If you are at increased risk for COVID-19 complications due to age or because you have a severe underlying medical condition, it is especially important for you to take actions to reduce your risk of exposure. These actions can slow the spread and reduce the impact of disease.


    How You Can Protect Yourself

      • Wash hands frequently with soap and water for at least 20 seconds each time, especially when you’ve been around young children.
      • Avoid touching your eyes, nose, and mouth with unwashed hands
      • Avoid close contact with people who are sick for any reason.
      • Consider avoiding crowds.
      • Stay in touch with others by phone or email. You may need to ask for help from friends, family, neighbors, community health workers, etc. if you become sick.
      • Determine who can provide you with care if your caregiver gets sick.
      • Clean and disinfect your home to remove germs: practice routine cleaning of frequently-touched surfaces (for example: tables, doorknobs, light switches, handles, desks, toilets, faucets, sinks & cell phones).
      • Stay up to date on CDC Travel Health Notices if you are planning on traveling.
      • Make sure keep enough medications on hand in case you get sick.

    If You Get Sick

    Stay home and call your healthcare provider and let them know about your symptoms. Tell them that you have or may have COVID-19. This will help them take care of you and keep other people from getting infected or exposed.

    What Others Can Do to Support Older Adults

      • Know what medications your loved one is taking and see if you can help them have extra on hand.
      • Monitor food and other medical supplies (oxygen, incontinence, dialysis, wound care) needed and create a back-up plan.
      • If you care for a loved one living in a care facility, monitor the situation, ask about the health of the other residents frequently, and know the protocol if there is an outbreak.

    Watch for Symptoms and Emergency Warning Signs

      • Pay attention for potential COVID-19 symptoms including fever, cough, and shortness of breath. If you feel like you are developing symptoms, call your doctor.
      • If you develop emergency warning signs for COVID-19, get medical attention immediately. In adults, emergency warning signs*:
          • Difficulty breathing or shortness of breath
          • Persistent pain or pressure in the chest
          • New confusion or inability to arouse
          • Bluish lips or face


    Food Delivery – AAA

    Home Delivered Meals programs provide nutritious meals to eligible older adults. Contact the 24-hour SENIOR help line to find a meal delivery program in your area or inquire about funding assistance: 602-264-4357. You must be an eligible older adult to qualify. For more information, click here.

  • Self-Care for Providers and Clients


    Managing Stress and Anxiety

    Available in Arabic, Burmese, Dari, English, French, Kachin, Karen, Karenii, Kinyarwanda, Kirundi, Kiswahili, Nepali, Pashto, Rohingya, Spanish, Tigrinya, and Ukrainian.


    Psychological First Aid (PFA) Webinar – Switchboard

    In any severe mass event, like a pandemic, it is common to have a rapid increase in the number of people experiencing distress, including being scared, confused, overwhelmed, uncertain, angry, and sad. Psychological First Aid (PFA) is an evidence-based intervention designed to help stabilize and mitigate psychological distress and to facilitate coping and functioning in the immediate aftermath of disasters and other tragic events. PFA is not counseling or therapy and anyone in any sector can provide PFA. Some of the traditional approaches used in PFA must be adapted to fit the needs of a pandemic or epidemic, where the ability to connect with clients, social supports, and community resources may be compromised. This webinar will review the basic principles of PFA while modifying them for the unique context refugee service providers and their clients are currently facing due to COVID-19. For more information, click here.

    Mental Health Resources

    The following organizations offer in-person counseling but may provide services through video or phone during the COVID-19 pandemic. Contact your desired location to inquire about virtual services.

    • Southwest Behavioral Health – Outpatient Clinics: Offers integrated health care services (including youth counseling) on a sliding fee discount for patients without health care coverage based on their ability to pay. The outpatient clinics also accept AHCCCS and other insurance plans. For more information, click here.
    • Arizona’s Children’s Association: This organization offers a variety of services, including individual, group and family counseling, family support services, parenting support and trauma support. Visit the Arizona’s Children’s Association website here to learn more.
    • Valle del Sol Youth & Family Services: Help children achieve success in school, maintain and restore healthy family relationships, avoid delinquency and help families function effectively in their environment. The organization accepts AHCCCS, private pay and other health plans. Learn more at Valle del Sol’s website here.

    AZ Crisis Response Network – Mental Health

    The stress, fear and anxiety that many of us feel during this COVID-19 pandemic can be overwhelming. During this time of uncertainty, it’s very important to acknowledge that you or a loved one may need help coping in a healthy way. The following organizations and hotlines are available if you need help:

    • AZ Crisis Response Network: Trained crisis intervention specialists are available 24/7 to help over the phone with a wide variety of issues and help connect you to local resources. For more information, click here.
    • Substance Abuse and Mental Health Services Administration (SAMHSA) – Disaster Distress Hotline: 1-800-985-5990 or text TalkWithUs to 66746 American Addiction Centers are hosting free virtual AA and NA support meetings based on traditional 12-step meetings and hosted by a person in recovery.
    • National Child Abuse Hotline: 1-800-422-4453; call 24/7 to report child abuse or neglect, obtain crisis intervention support and referrals to thousands of emergency and social service programs. All calls are confidential.
    • Q Chat provides youth ages 13-19 with an opportunity to stay connected through discussion groups led by trained facilitators. Youth can view a video to see what the discussion group will be like before signing up. For more information, click here.
    • Teen Lifeline: ​(602) 248-8336; available for Arizona teens in crisis.
    • National Domestic Violence Hotline: 1-800-799-7233
    • New Life Center is open and providing services to survivors of domestic and sexual violence during COVID19. Call 623-932-4404 24 hours/day, 7 days/week.
    • EMPACT Suicide Prevention Center: 480-784-1500; offers crisis and behavioral health services to children, adults and families.

    Well-being for Service Providers during COVID-19: Managing our Own Emotional Needs While Helping Refugee Clients

    People in helping professions are being challenged in numerous personal and professional ways during the COVID-19 pandemic. Service providers are supporting clients who may be in crisis due to employment, childcare or healthcare needs. At the same time, we ourselves may be in crisis for similar reasons. The challenge of caring for and being concerned about family and friends, as well as clients, is leading to extreme stress in many helping professionals. For tips to cope with stress, click here.


    Helping Refugee Clients Cope During the COVID-19 Crisis

    This blog post offers tips on how to help your clients cope during the COVID-19 crisis, including suggestions for sharing information in a trauma-informed way and supporting clients’ mental health and well-being. For more information, click here.


    Helping Refugee Children and Parents Cope During the COVID-19 Crisis

    This blog post offers tips on how to help families cope during the COVID-19 crisis. Helping children begin to develop coping skills in response to COVID-19 stressors can not only help them get through this volatile time, but also positively manage feelings during uncertain times in the future. For more information, click here.

    Psycho-educational Booklet-Series by the NOW Working Group Trauma Surviving

    Many young people suffer from the effects of traumatic experiences. To provide youth with an understanding of impacts accompanied by trauma, the booklet series “Trauma Surviving and Hope” addresses post-traumatic symptoms. In various picture stories, problems faced after emotional injuries like sleeplessness, lack of concentration, loss and grief, anxiety, anger and aggression and dark memories are described and strategies to alleviate them are suggested.

    Click the category: Sleeplessness, Unfocused/Forgetful, Inactivity, Sadness, Anger, and Feeling Hurt.